Job DetailsLevel: ExperiencedJob Location: Main Office - Columbus, OH 43215Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: Up to 25%Job Shift: DayJob Category: Human ResourcesAbout JobsOhio

JobsOhio is a private, nonprofit corporation designed to drive job creation and new capital investment in Ohio through business attraction, retention and expansion efforts. Economic development is about creating a place where companies can thrive and individuals can enjoy a higher standard of living. JobsOhio plays a leading role in economic development and serves as a catalyst to accelerate growth by investing in communities, helping Ohio’s businesses expand and attracting new companies to the state – all contributing to job creation, greater payrolls, and more investment.

Summary of Position

JobsOhio seeks an experienced account manager with a natural flair for building and maintaining client relationships in a consultative environment and meeting critical deadlines. The Account Manager serves as the strategic talent advisor for JobsOhio’s high-growth business clients across targeted industries and occupations. This role leads the design, implementation, and management of customized talent acquisition and workforce solutions that help companies successfully attract, develop, and retain talent in Ohio. The position manages client relationships, vendor partnerships, full project execution, and workforce strategy, while ensuring successful outcomes for both clients and JobsOhio.

The JobsOhio Talent Acquisition Services team is responsible for partnering with selected *Project Clients. Talent Acquisition Services offer a comprehensive range of talent solutions including recruitment marketing, attracting talent, sourcing, screening, and customized training programs tailored for each client. Our team works cooperatively across functional areas within the organization, workforce partners, subcontracted talent resources, and our clients.

Duties and Responsibilities

As a member of the team, the Account Manager, Client Talent Delivery, is responsible to actively build, manage and maintain client relationships specific to talent acquisition services from strategy design, to ensuring execution of the pre-developed talent plan in coordination with the client, JobsOhio project delivery team, and key internal and external stakeholders.

Teammate

Active engagement as team member (Project, Sector and Talent teams) related to talent resource partners, client advising, project vetting and structuring services all the way through delivering the customized talent services  
Foster a collaborative and cooperative atmosphere - act as the main contact between internal cross-functional teams, external vendor subcontractors, community partners, and clients. Ensure services are delivered on time and with success.
Lead onboarding for new team members (internal and network partners)
Manage regional talent and project partner relationships 
Participate in Talent Acquisition Services discussions related to overall strategy, continuous improvement, procedures, policies, and delivery methods
Internal program management associated with individual Talent Programs

Customized Talent Services –Key participant in building each Client’s customized Talent Acquisition Services plan, including project budgeting and scoping
Vet client’s outstanding needs, market, competition, processes etc. related to Talent Acquisition and collaborate with team to develop tailored approach
Lead facilitating Client Plan Presentation meeting where client needs are validated, and collaborate with the team to build the tailored Client Talent Acquisition Plan 
Responsible to coordinate client’s project timeline with Talent Acquisition Services timeline at high project level as well as for each deliverable, ensuring entire plan fits within reasonable timeframe 
Lead facilitator in Client Close Out meeting 
Pitch Talent Program to both internal and external stakeholders
Knowledge and understanding of Ohio’s workforce system and educational landscape
Build and deliver presentations using PowerPoint and other business tools
Responsible and accountable for the overall achievement of selected Talent Services Programs 
Navigate ambiguity, quick change of direction and develop possible solutions
Engage in continuous professional development and findings to stay abreast of the latest talent acquisition trends

Contract Management

Build and write agreements defining the solutions provided to a client by JobsOhio through subcontractors in alignment with the Talent Acquisition Service Plan
Write statements of work related to contracted vendors supporting each talent project
Manage vendor negotiations on both services and budget
Build and manage the budget of each overall contract tied to a specific talent program
Coordinate the contract lifecycle, from initial draft to execution, to monitoring end and renewal dates

Client Management

Serve as strategic consultant to portfolio of clients regarding talent acquisition (recruiting, marketing, screening, assessing, training)
Set and manage expectations with the client; manage timelines and objectives assuring successful results for each project
Lead frequent communication with assigned clients working closely with subcontractors and talent team
Ensure talent team and subcontractors are coordinated and have clarity on service delivery
Effectively coordinate with client during the service delivery, detect problems, and consider possible resolutions; managing any Amendment required to services
Handle complex problems and communicate issues internally to collaborators for accurate escalation
Act as the main contact for the client’s talent team and intermediary for JobsOhio and subcontractors
Lead recurring status calls with clients to ensure accurate delivery 
Lead vendor meetings with internal teams and clients, virtually and onsite
Facilitate meetings with c-suite executives, external collaborators, and various entities regarding client and project work
Pitch and present JobsOhio and Ohio’s value proposition to internal and external stakeholders, as it applies to talent and workforce

QualificationsExperience Requirements

5+ years of business experience preferred
Knowledge related to current employment practices, talent attraction and retention, training, and workforce development programs
Exhibits a history of maintaining confidentiality of sensitive information
Able to travel (state-wide and some out-of-state, possibility of overnights) for project work, client meetings, and related activities
3+ years of Account Management, Project Management, Program Management with an emphasis on Talent Acquisition, Human Resources or Workforce Development
Ability to effectively draft and complete multiple client agreements and statements of work on a weekly basis
Proven track record of establishing positive relationships with external and internal stakeholders
Ability to engage in client sales, strategy, and delivery presentations with outstanding business insight

Key Attributes for success

Ability to manage multiple projects at a time while paying strict attention to detail 
Demonstrated ability to communicate to all sophistication levels, present and influence credibly and effectively in all levels of an organization
Experience in delivering client-focused solutions based on customer needs
Excellent listening, negotiation, and presentation skills
Strong interpersonal, verbal and written communication abilities
Ability to thrive in a fast-pace, cross-functional, collaborative atmosphere and adapt when priorities change
Knowledge of labor market data, ability to conduct research, perform analysis, and identify solutions
Ability to tackle complex problems

Education Requirements

Bachelor’s degree or equivalent experience in business, human resources, or a related field is preferred

*Project is when a company has a job creation and or capital investment opportunity in which Ohio is in competition; respective company with Project is our Client

JobsOhio is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, ancestry, familial status, or veteran status.

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Account Manager, Client Talent Delivery