Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
This position is responsible for managing and driving change around SD&O’s Workforce Governance and Compliance as it relates to timekeeping, hours of service compliance (49 CFR 228), fatigue risk mitigation and compliance (49 CFR 270), collective bargaining compliance, and daily crew management governance.
This position is responsible for overseeing SD&O’s fatigue risk mitigation and compliance activities, including the management of 6 & 14 day cycles, all bulletin & scheduled weekly jobs, notification of fatigue modeling results (FAID Model) for any new service with the FRA, and drive change to ensure future compliance. This position will be the primary point of contact for SD&O’s Hours of Service compliance, including coordinating HOS transactions for FRA. These responsibilities include the management and authority to drive change to applicable policies and guidelines of the respective programs.
By effectively fulfilling these responsibilities, this position will contribute to the organization's overall success by optimizing workforce utilization, reducing costs, and mitigating risk.
ESSENTIAL FUNCTIONS:
- Regulatory Compliance: Develop, implement, and maintain SD&O's regulatory compliance program for workforce management. This includes ensuring adherence to applicable laws, regulations (such as 49 CFR 228 and 49 CFR 270), and Amtrak policies. The role will actively engage with business leaders to provide compliance oversight, guidance, and drive continuous improvement initiatives to ensure policies and guidelines remain relevant and effective.
- Fatigue Risk Management: Manages and oversees SD&O's fatigue risk mitigation efforts, managing the analysis of 6- and 14-day cycles, reviewing bulletins and scheduled jobs, and notifying the FRA of fatigue modeling results for new services.
- Hours of Service Compliance: Serves as the primary point of contact for SD&O's HOS compliance, coordinating HOS transactions with the FRA for all crew bases.
- Timekeeping Compliance: Develops and oversees SD&O's efforts to identify and rectify timekeeping anomalies, presents findings to leadership, and identifies opportunities for schedule efficiencies.
- Data Validation and Analysis: Oversees the validation of workforce data to ensure accurate reporting relationships between LMS and SAP, taking corrective action as needed.
- Reporting and Analysis: Reviews and distributes weekly reports on attendance trends and manpower availability to inform strategic decision-making.
- Training and Development: Partners with the Learning and Development team to implement strategically aligned compliance training.
- Compliance Culture: Champions a culture of compliance at Amtrak.
- Compliance Monitoring: Conducts compliance reviews to assess adherence to regulatory requirements and internal policies.
- Ad-hoc Requests: Prioritizes and delivers timely and accurate responses to ad-hoc requests from internal and external stakeholders.
- Stakeholder Relationships: Maintains effective working relationships with business unit managers.
- Industry Knowledge: Stays informed about current and emerging compliance trends and requirements.
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree in the sciences, Engineering, Business Administration, Operation Management, Transportation Management or related field, or the equiv. combination of education, training, and/or experience.
- Minimum 7 years of relevant experience
- Demonstrated experience in Crew Management T&E or OBS environment, IMCS/Engineering or Mechanical Workforce Management. Must have thorough knowledge of the Amtrak Corporate Policies.
- Possess a working knowledge of MS Office, SAP, VSSPRO, Arrow and LMS, EPS, Maximo, and EDW
- Must be flexible regarding work hours and on call availability.
- Demonstrated ability to improve work processes in their department, business units and functional areas in support of the strategic plan.
- Experience in working with multiple team members and senior staff. Able to communicate well with senior management both orally and in writing. Build relationships in adherence with all of Amtrak’s core competencies.
MIMINUM KSA (Knowledge, Skills, and Abilities):
- Strong technical expertise in quality assurance, audit, and safety, along with data analysis skills
- Familiarity with Salesforce, Tableau, SQL, and similar software such as Arrow and CICS.
- Knowledgeable in railroad operations, specifically working knowledge of Amtrak’s route structure, operating rules and practices, passenger equipment types and general train makeup characteristics.
- Effective communication skills, including writing, briefing, and presentations.
- Innovative, adaptable, and committed, with the ability to maintain relationships at all levels.
- Skilled at analyzing quantitative data and qualitative information related to railroad operations, maintenance, and safety performance.
- Proficient in identifying trends and applying data-supported persuasion.
- Thorough understanding of applicable federal, state, and local regulations
- Must be able to multi-task and work through organizational inefficiencies to lead change.
- Must have the ability to identify change opportunities and fully implement solutions.
- Prior functional experience in Crew Management, train operations, equipment utilization, field transportation management, manpower utilization, stations/customer service.
- Thorough understanding of the interrelationship that train operations, payroll and manpower play in providing service to our passengers.
- Practical work experience with Amtrak labor agreements, safety and environmental regulations and applicable federal codes and statutes governing railroad operations.
WORK ENVIRONMENT:
- Fast-paced, high-pressure operating environment. Involves managing multiple priorities under rigid time constraints.
- Must lead by example
- Majority of time will be spent in an office environment using computers and other telecommunications equipment.
- Occasional lifting and moving of office equipment.
COMMUNICATIONS AND INTERPERSONAL SKILLS:
- Must have excellent oral and written communication skills.
The salary/hourly range is $113,200 - $146,664. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:163718
Posting Location(s):Delaware
Work Arrangement:06-Onsite Click here for more information about work arrangements at Amtrak.
Job Family/Function:Research & Strategy
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
