At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Juniper Services teams are passionate about enabling positive experiences. Helping customers get the very best from our products. Partnering to ensure success for all! As a Service Manager, you will be the single point of contact for all service-related matters. A key member of the account while acting as a trusted advisor to the customer and advocate inside of Juniper. Working closely with delivery & sales colleagues such as our technical assistance center, contracts, logistics, sales, and engineering teams. Trusted to lead. Reactively solving customer issues and proactively identifying and mitigating risks. Service Managers can chat with technical people and translate the same to an executive level, synchronizing and improving understanding. They are detectives, tenacious, professional, and driven to reach the core of a problem. Is this you?
A Day in the Life of Service Management
This will be an on-site Service Manager Role at Denver, CO.
Working with a team of engineers to own customer engagement and experience with a focus on success, you will:
- Serve as lead in coordination & communication between the customer, sales, services & engineering teams. Build and maintain positive & respectful relationships.
- Construct clear plans of action and drive clear demarcation of ownership and accountability.
- Optimally and clearly communicate at all levels, from field engineers through to back-office technical staff and C-level executives.
- Provide concise & informative weekly reporting that summarizes the key developments. With both succinct executive summaries and in-depth technical detail. Demonstrating progress, ownership & next steps for each account.
- Build and update reports for monthly and quarterly operational business reviews. Analyze trends for further discussion, and define actions to address issues & concerns.
- Think proactively, analyze data, and prep teams for early in the engagement before reactive support is required! Mindful of how the application of Juniper Networks Support Automation tools may provide value.
- Think innovatively and strive to improve and evolve the services we deliver to our customers and partners. Internally - be a key contributor to initiatives that improve processes and tools that we use in the delivery of our services.
- Develop technical and marketing knowledge of Juniper product lines. Not just what a product does, but the value it provides to our customer and their business success.
- Become intimately familiar with the account strategy. Participate in customer network planning review meetings. Flagging opportunities to upsell services and products back to the sales account team.
Requirements
- 5+ years of relevant work experience. Ideally leading large technical account activity for a Service Provider or large Enterprise customer.
- College / University degree or equivalent experience.
- This position might require long working hours and weekend hours which will be compensated.
- Technically savvy with a deep understanding of Customer Support environments. Able to thoughtfully navigate and communicate at this level.
- Broad knowledge in one or more technical subject areas is helpful, for example:
o Core & edge routing
o Switching technologies
o Internet Security
o Network management
Minimum Salary: $148,544.00
Maximum Salary:$213,532.00
The pay range for this position is expected to be between $148,544.00 and $213,532.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.
ABOUT JUNIPER NETWORKS
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
INCLUSION AND DIVERSITY AT JUNIPER
At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
- Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
- Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
