Position Summary:
The SETS Operations Coordinator will provide communication to the Field Tooling Support Coordinators about their visit schedules, truck inventories and other pertinent information on a regular basis. They will also communicate with the field teams to make them aware of visits, follow up after visits and answer any tooling related questions. This role will utilize reporting to monitor completion of SETS visits and adhesion to the planned schedule.
Major Responsibilities:
Communication - Actively communicating with TSC, field and leadership about multiple aspects of the SETS process.
Reporting – Providing visit results and documentation to appropriate teams and employees.
Scheduling – Presenting schedule and/or schedule changes to SETS team and field teams.
Inventory Management – Ensure TSC are properly equipped to complete their jobs properly, parts that they may need to perform a visit and equipment they require to perform their required tasks.
Other projects and tasks as assigned.
Qualifications:
Vocational, technical or associates degree required, bachelor's degree preferred
Advanced experience in Telephone customer service
Intermediate knowledge in Microsoft Office (Word, Powerpoint, Excel)
Introductory knowledge in Smartsheet
Minimum 3 years experience in administrative/coordinating type activities
Minimum 3 years experience customer Service or other Communication experience
Ability to work independently with organization and time management skills
Decision making with focus on balance of internal team needs and customer needs
Professional communication both verbal and written.
Ability to quickly address TSC and field requests and be able to communicate those requests to the rest of the team.
Agile to meet the needs of the business while maintaining focus on team performance
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Other Corporate
Job Family: General Administration
Address: 100 Gundy Drive
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2415846
