What does a successful Customer Service Associate do at Fiserv?
Our Customer Service Associate is experienced in a fast paced, high volume call center working on-site in a team environment. They are smart, patient, technically savvy, customer focused teammate that helps support clients with financial transactions. We are looking for problem solvers, people who are willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. All duties and responsibilities are performed in our Coral Springs facility.
What you will do:
- Receive inbound calls from Bank Clients' account holders, resolve inquiries, and ensure client satisfaction.
- Deliver a WOW experience by actively listening and crafting the best solutions for our clients.
- Utilize exceptional verbal and written communication skills to deliver top-notch service.
- Advance your career and increase earning potential by participating in extensive training across various Fiserv product lines.
What you will need to have:
- Minimum of two years of consistent experience working in a customer facing role in a Call Center or Financial Services environment. (Within the past two years)
- Demonstrated a stable job tenure of one year or more in each position.
- Minimum of two years proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls)
- High School diploma or GED
What would be great to have:
- Bilingual (Spanish – English)
- 3+ years of consistent experience working in a customer facing role in a Call Center or Financial Services environment. (Within the past two years)
- 3+ years proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls)
Things to know:
- Compensation: $20.00/hr
- Training Start Dates: Feb 10th or Feb 18th, 2025
- Training Schedule and Length: 9:00am-5:30pm EST M-F for a period of 5 weeks
- Working Schedule: 1st and 2nd shifts available which may include weekend days with two consecutive days off. We also have a few 4/10 schedules available
- Holidays worked will be paid at the premium rate of double time and a half
- 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
- Shift differentials for working 2nd shift
- Benefits effective Day One including medical, dental and vision
- Language pay for Bilingual (Spanish – English) requires successful completion of language assessment
- Tuition reimbursement
- Pre-employment background, credit, and drug test are required
- Ask your Recruiter for any details.
Important info about this role:
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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