We have an immediate opening for a Help Desk PC Technician specializing in Microsoft 365 support. With our great working environment and staff, there is no doubt that there is opportunity for growth and development on both a professional and personal level.
Pinnacle IT is a progressive, 30-year old professional technology services company serving small and medium businesses with a focus on professional services such as law firms and accounting firms. We are headquartered in Little Rock. Our focus is to provide on-site and remote IT support along with a full complement of technology services.
Our ability to execute and get the job done right the first time separates us from our competition.
This position will be primarily responsible for providing remote technical assistance (Help Desk) to business clients for technology related problems (Windows, Mac, Office 365 and networking related) with an emphasis on Microsoft 365 technical support skills. Candidates must exhibit a high degree of professionalism, client service and enthusiasm.
What experience and skills are required for this job?
- High School degree, some college preferred or equivalent experience
- Microsoft, CompTIA or related certification(s) preferable
- 3+ years related work experience
- Microsoft 365
- Notebook, Desktop PC & printer hardware experience
- MacBooks and Apple IOS
- Windows 7 through Windows 11 (Linux is a plus)
- Microsoft Office
- EDR, Antivirus & anti-malware products
- Wireless technologies experience desired
- Mobile devices (smartphone, tablets, etc.) experience desired
- Windows Server and other advanced technologies a plus
- Ability to perform basic technology assessments
- Experience with current best practices in IT standards, principles, and security practices
- Ability to work as a team member with minimal supervision; self-directed and self-motivated
- Possess a valid U.S. Motor Vehicle Operators License and proper insurance with no major traffic violations; must maintain a satisfactory driving record
What are the primary job duties for this position?
- Provide high-quality troubleshooting, implementation and configuration of desktop / laptop hardware and software
- Work as part of a team to determine project requirements, goals, and implementation schedules to ensure excellence in service delivery
- Utilize effective decision-making processes to prioritize daily tasks and assignments
- After-hours evening and weekend work required as needed (on-call rotation)
- Communicate both clearly and concisely with clients, peers and management
- Perform other duties as assigned
What are the primary benefits for this position?
- Competitive salary
- Employer-paid health insurance for employee
- Optional group dental & vision insurance
- Paid time off & holidays
- Employer-paid life insurance
- Optional Retirement savings plan
- Optional supplemental insurance
- Company provided shirts/jackets
- Company provided smartphone
- Pre-approved certification assistance
How do I apply for the position?
Send your resume and your Microsoft, Cisco or other certification credentials by responding to this posting. Qualified applicants will be contacted to schedule an interview.
Make your talents known today! This is an immediate opening. Please, no phone inquiries.
Pay commensurate with experience. A background & reference check is required.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position.
Job Type: Full-time
Salary: $20.00 - $25.00 per hour
Benefits:
- Health insurance
- 401(k)
- 401(k) matching
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
Experience level:
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Experience:
- Help Desk: 3 years (Preferred)
- Windows: 3 years (Preferred)
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Little Rock, AR 72211: Relocate before starting work (Required)
Work Location: Hybrid remote in Little Rock, AR 72211
