Essential Functions:
• Responsible to support delivery operations including inbound calls from internal and external customers, issue identification and resolutions.
• Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
• Ability to deliver business results and handle multiple tasks in a past paced environment.
• Knowledge of Home Delivery Operations and Call Center processes.
• Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, BDC, ADC, etc.) and store operations.
• Effective problem solving, change leadership, team orientation and empowerment skills.
• Builds and maintains Business relationships with Retail and Pro Lowes partners.
• Possess good oral and written skills in communication.
• Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience along with performing inventory reconciliation and identifying related inventory discrepancies between Lowe’s and the 3PL.
• Processes vendor credit for items returned by customers as damaged or defective, to include requesting vendor return authorization and processing product for vendor pickup.
• Teamwork – works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.
Requirements:
• High school diploma or GED
Preferences:
• 1 year of customer service experience
• 1 year of call center experience
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
