What does a successful Claims Customer Service Associate do at Fiserv?
A Claims Customer Service Associate supports customer and client inquiries via email to help with online banking and bill pay functionality and processing for various financial institutions. You'll provide outbound calling to customers, clients, and third-party payees to find resolutions. This position is also responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber.
What you will do:
- Work with our customers and clients by answering questions and driving issues to resolution to clients' satisfaction.
- Help our clients to receive a "wow" experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
- Use your great verbal and written communication skills to provide excellent service to our clients.
- Support multiple Fiserv product lines which will help you advance your career and increase your paycheck.
What you will need to have:
- Minimum of two years of experience working in a customer facing role, preferably in customer service (ex: retail, hospitality, call center)
- Demonstrated a stable job tenure of one year or more in each position.
- Minimum of two years proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls)
- High School diploma or GED
What would be great to have:
- Two years’ experience in a back office administrative environment involving research and issue resolution/claims and/or disputes.
- Two years' experience working in a call center environment.
- Proficiency in reading and writing Spanish
Things to know:
- Compensation: starts at $18.75 an hour
- Training Start Date: 10 Feb 25
- Training Schedule and Length: 9:00am-5:30pm EST M-F for a period of 4 weeks.
- Working Schedule: 2nd shift schedules available with Saturday/Sunday days off. We also have a few 4/10 schedules available.
- Holidays worked will be paid at the premium rate of double time and a half
- 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
- Shift differentials for those working 2nd shift
- Benefits on day one including medical dental and vision.
- Tuition reimbursement
- Your recruiter will discuss expectations with you in further detail
- Pre-employment background, credit, and drug test are required
Important info about this role:
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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