If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This Columbus based hybrid role is compensation grade G3. This role will have a focus on process management, process improvement and will champion process efficiencies. Prior auditing experience, compliance experience, proficiency in Six Sigma or Lean methodologies preferred but not required.
Job Description Summary
Are you passionate about enhancing associate experiences and driving quality in processes within Human Resources? If you are a natural problem-solver, have excellent customer service skills and can own and resolve issues, we want to know more about you!
As a Quality Assurance Consultant in our Associate Relations organization, you will monitor and report on department compliance through monthly audits and risk assessments for our Office of Associate Relations (OAR) case management, policy, compliance, and Associate Solutions Center (ASC) operations. You’ll be involved in analyzing current processes, identifying areas of improvement and implementing strategies to enhance overall quality efficiency and help shape initiatives that make a real difference in our organization. You’ll work closely with multiple functions to ensure quality standards are met and maintained. If you thrive on collaboration and continuous improvement, we want to hear from you!
Job Description
Spearhead updates and annual maintenance for standard operating procedures, including knowledge articles, Teams channels, and other record keeping SharePoint/folders.
Provide ad hoc project management/support as needed (e.g., compliance knowledge management initiatives, ServiceNow updates, process improvements, etc.).
May perform other responsibilities as assigned.
Reporting Relationship:Reports to AVP, Associate Relations. This is an individual contributor job.
Typical Skills and Experiences:
Education: Bachelor’s degree in Quality Management, Engineering, Business Administration or related field preferred.
Experience: Typically 8 or more years experiencein quality improvement or quality assurance roles.
Knowledge, Abilities and Skills: Proven organizational and project management skills. Demonstrated analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in quality improvement methodologies such as Six Sigma, Lean or similar preferred. Strong attention to detail.Ability to lead or motivate others.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values:Regularly and consistently demonstrates Nationwide Values.
Overtime Eligibility: Exempt (not eligible)
Working Conditions:Normal office environment. Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
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