Job Title: Customer Service Representative
Location: Boca Raton, Florida
Company: Mike Potter Insurance Agency Inc.
Job Type: Full-time
Salary Range: $36,000 - $42,000 per year
About Us:
At Mike Potter Insurance Agency Inc., we are committed to delivering exceptional service and building lasting relationships with our customers. We pride ourselves on our innovative solutions and supportive work environment. Join our team and be part of a dynamic company where your contributions matter!
Job Description:
We are seeking a motivated and enthusiastic bilingual Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing them with timely assistance and information regarding our insurance products and services. You will play a key role in enhancing customer satisfaction and ensuring a positive experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain a thorough understanding of our insurance products and services to provide accurate information.
- Process policy changes, claims, and renewals as needed.
- Document customer interactions and feedback in our CRM system.
- Collaborate with other departments to ensure customer needs are met.
- Identify opportunities for improving processes and enhancing the customer experience.
Qualifications:
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers and customer service software.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- A positive attitude and a passion for helping others.
- Bilingual is highly preferred. Spanish/Portuguese.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work culture.
- Employee discounts on our products/services.
How to Apply:
If you are a proactive individual with a passion for customer service, we would love to hear from you! Please send your resume and a cover letter to [email address] with the subject line “Customer Service Representative Application.”
Mike Potter Insurance Agency Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $36,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
Application Question(s):
- Do you have any experience working for State Farm Agent?
- Do you have any insurance Experience?
Language:
- Portuguese (Preferred)
- Spanish (Preferred)
Ability to Commute:
- Boca Raton, FL 33428 (Required)
Work Location: In person
