Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for ensuring delivery and operational management of Comcast Government Services (CGS) strategic suppliers. Interact with all levels of management within CGS, Comcast Business, as well as with key leaders from the suppliers to serve as subject matter expert and provides guidance to CGS team as required. Develops processes and procedures to drive partner/supplier efficiencies, assist in development and meeting of, departmental budget. Manages day to day operations of CGS Vendor Management organization.
Responsible for developing and managing the approach and execution of the strategic supplier relationship management function. Interfaces and incorporates the strategic suppliers into the Comcast organization while monitoring their ongoing performance. Interacts with key leaders in the Comcast organization dealing with all aspects of sourced services as these services impact each area, as well as with key leaders from the suppliers. Provides leadership and direction for multiple functional areas. Manages professionals at manager, supervisor and professional levels. Ensures appropriate resources to achieve financial and business objectives. Influences, shapes and integrates strategy for functional area(s).
Job Description
Core Responsibilities
*** Must be a US Citizen. A secret level clearance is preferred but at a minimum the candidates must be willing to subject themselves to the security clearance process to obtain the appropriate clearance.
Conduct regularly-scheduled management meetings with Comcast Leaders and suppliers.
Reconcile projected resource baseline with actual utilization of resources.
Review and approve work orders and ensure all required Comcast approvals are obtained.
Serve as primary liaison on day-to-day basis regarding communication between Comcast and strategic suppliers regarding service delivery changes, problems and recovery efforts. As operational problems occur, reviews suppliers' recovery and permanent fix plans.
Ensure an in-house process is maintained for handling of high severity and stagnant issues/events in both the supplier and the retained environments.
Contact suppliers with day-to-day corrections, plan changes and any information necessary to resolve conflicts between Comcast and suppliers.
Distribute written communications as needed to the suppliers.
Review and monitor suppliers' problems, change management processes and escalation procedures.
Conduct project service level reviews with Comcast responsible service leaders.
Provide direction and leadership in developing the Comcast business processes that ensure contractual compliance.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Leadership; Relationship Management; Vendor Management; Communication
Salary:
Pay Range: This job can be performed in Maryland with a Pay Range of $129,640.56 - $212,980.92
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years
