The franchised La Quinta by Wyndham location in Hollywood, Florida is seeking a Guest Service Representative (Franchise) to join its team at the La Quinta by Wyndham Ft. Lauderdale - Airport.
The Role
The Guest Experience Representative is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests, potential guests, vendor partners and La Quinta team members. A key responsibility of this position is to create Here For You experiences which leave our guests and potential guests feeling assured, settled in and optimistic about La Quinta. These experiences can be delivered through a variety of activities including: welcoming our guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting the Wyndham Rewards program, assisting guests during their stay with questions or concerns and providing exceptional service to individuals contacting the hotel via phone. Individuals in this role must adhere to the company's standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.
What you'll do
Guest Services Representative is responsible for attending to the needs of guests,
especially during check-in and check-out.
ESSENTIAL JOB FUNCTIONS:
- Providing information to guests about hotel policies, services and
- amenities.
- Responding to requests from guests for assistance and information about
- the local area (e.g. directions, places to eat, etc.).
- Selling rooms to "walk-in" customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Operating hotel switchboard or PBX.
- Cleaning the front desk and common areas as needed.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
Additional Responsibilities:
- Any other duties assigned by Supervisor
You'll be successful if you have
Demonstrated the ability to work under pressure, or possesses good written and oral communication skills. You are able to multitask and handle guest with compassion and care.
Required Qualifications/Experience
1-2 years previous hotel experience
APPLY
Brand: La Quinta by Wyndham
Location: Hollywood, Florida, United States, 33020
Employment Status: Full-time
Pay: $14 - $16 hourly
This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.
None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.
