Your Impact
The primary purpose of this role is to assist with the roll out Tool Rental initiatives that support field and store teams with driving business results. This role supports the day-to-day Tool Rental field and store operations, including sales, service, technology, omni-channel, and store communications. This role will accomplish this through the development and implementation of projects, best practices, and process improvements.
What you will do
Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process and system improvement initiatives across Tool Rental and the organization
Participates in regular meetings with peers to deliver field/store feedback and initiate process for developing process improvements and recommendations
Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings
Works directly with key stakeholders to deliver on business needs, often requiring time in the field
Maintain the Policies & Procedures to ensure they are current and applicable to all locations
Create and develop process mapping to help with continuous improvements in all facets of the business
Analyzes post-project feedback to provide continuous improvement solutions
Assists with support mailbox and ensure SLAs are maintained
Required Qualifications:
Bachelor's Degree Business, Management, Operations, or related field and 2 rears related Industry Experience (Rental, Repair or US Home Improvement)
2 years' experience in data analytics, performance reporting
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
