What does a successful Minority Depository Institution Relationship Manager do?
The MDI Relationship Manager will manage the Fiserv business relationships. Work with a portfolio of clients from a strategic and consultative perspective. Serve as the primary contact for the client’s executive and/ or senior level leaders. The Relationship Manager (RM) is responsible for managing and growing the overall (pan-Fiserv) relationship with senior-level decision makers and influencers at assigned clients to create customer loyalty and increase revenues. The Relationship Manager will leverage Fiserv solutions to maximize client’s growth and profitability, utilizing company resources to ensure client satisfaction, retention, and increased profitability for Fiserv.
What you will do:
- Serve as primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations.
- Lead retention of partnership via contract renegotiations and renewals that deliver profitable outcomes.
- Cultivate and improve relationships across multi-level and teams at client to identify and implement solutions to grow and expand revenue.
- Maintain industry and product knowledge, an understanding of customers’ needs and concerns while continuously promoting a positive company image.
- Under limited direction, meets or exceeds corporate goals regarding revenue, profit, and customer satisfaction.
- Work in collaboration with the Account Manager to ensure cases are resolved in a timely manner.
- Collaborate closely with the client by understanding their strategy, their financial metrics and overall performance. Ensure all clients’ needs are being addressed.
What you will need to have:
- Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.
- Bachelor’s degree or a combination of work, education, and military experience.
- Five or more years’ experience within the banking or financial services Industry
What would be great to have:
- Knowledge of Salesforce or similar eCRM tool.
- Experience with sales and negotiating techniques - consultative selling skills with a consistent record of negotiating closing deals and generating results in a timely manner.
- Proficient in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.
- MBA preferred.
Travel Required: Up to 60% domestic travel.
R-10350995
