Summary
Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
Description
Logistics:
This position is full-time (40-hours/week) Monday-Friday.
You will work an 8-hour shift scheduled during our normal
business hours of 8:30AM- 5:00PM. It maybe necessary, given the business
need to work occasional overtime.
You may be required to train from time to time T at 4101 Percival Road, Columbia SC 29219.
To Qualify for This Position, You’ll Need:
- High School Diploma or equivalent
- One year of Customer Service Experience
- Basic computer operating skills.
- Standard office equipment.
What do we prefer:
- Experience in an inbound call center.
Required Skills and Abilities:
- Answers telephones
- Navigates systems
- Diagnoses problems
- Explains benefits, procedures, etc,
- Informs stakeholders
What We can Do for You:
We offer our employees great benefits and rewards. You will be eligible to
participate in the benefits the first of the month following 28 days of
employment.
Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts to movies, theaters, zoos, theme parks and more.
What to Expect Next:
After submitting your application, our recruiting team members will review
your resume to ensure your meet the qualifications. This may include a
brief telephone interview or email communication with our recruiter to verify
resume specifics and salary requirements. If the qualifications required
proof of semester hours, please attach your transcript to your application.
Management will be conducting interviews with the most qualified
candidates, with prioritization give to those candidates who demonstrate
the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's
more information
.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
