Finxact from Fiserv powers the next generation of financial services. Our platform is engineered from the ground up to meet the needs of financial institutions, fintech, and embedded finance today and wherever the future takes us. Be sure to visit our solutions site and become familiar with us: https://finxact.io/solutions/
What does a successful Lead, Digital UI / UX Designer do at Fiserv?
You will serve as the lead UX/UI designer for the Finxact Digital suite of capabilities. You will help drive platform adoption and enhance user experience across Finxact.io through digital, self-service user experiences. You will be a key member of the Finxact Digital team, and actively collaborate with various departments to set the overall creative direction and design strategy, lead user research initiatives, and shape the overall user experience.
What you will do:
- Lead the design of intuitive, user-centered experiences and self-service tools that enhance user experience and drive adoption of Finxact
- Facilitate research to gain deep insights into user needs, behaviors, and pain points
- Analyze customer journeys, feedback, behavioral data, and market research to identify opportunities for improvement and innovation
- Lead design sprints to quickly ideate, test, and build new features and experiences with the Finxact.io Product and Development team
- Design at various levels of fidelity, using frameworks, process maps, wireframes, and prototypes to communicate, evaluate, and refine ideas
- Collaborate with Product, Marketing, and Sales teams to ensure a cohesive and seamless experience across all user touchpoints
- Ensure consistency and quality across all design outputs, upholding high standards and adherence to the design system across all digital experiences
What you will need to have:
- 5+ years of experience in UX/UI design, with a proven background in leading digital customer experience initiatives, preferably within the fintech or banking industry
- 4+ years of experience in UX/UI design principles, methodologies, and best practices
- 2+ years of experience facilitating user research, interviews and testing cycles
- 2+ years of experience with design tools such as, Figma, Adobe, or other design tools
- Legally authorized to work in the U.S. without need for sponsorship now or in the future
- Bachelor’s degree in design, human-centered design, or a related field or an equivalent combination of education, work or military experience
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