Job Profile Summary
The primary purpose of this role is ensuring the safety and security of customers, associates, and merchandise within the retail environment. This is a uniformed position which is tasked with maintaining a vigilant presence, enforcing store policies, responding to incidents, and promoting a Clean, Safe store atmosphere. The Lowe’s Security Specialist (LSS) will work closely with asset protection associates, store leadership, and law enforcement to investigate and address issues that could compromise the physical security and safety of the location. This position will be a first responder on critical incidents and provide security support to the store teams as needed. This role will also provide key training on physical security topics to store associates and utilize internal case management system to capture all pertinent incidents.
Essential Functions:
•Provide a visible and proactive security presence throughout the location to deter loitering, vandalism, and other security concerns.
•Perform regular audits on physical security and product protection to ensure proper execution using hand-held mobile device.
•Conduct regular patrols of the interior and exterior store premises to identify potential security concerns both on foot and by using a company-owned vehicle.
•De-escalate situations involving both customers and associates using professional techniques.
•Respond promptly and appropriately to incidents, accidents, and emergencies, such as medical situations or fire alarms.
•Collaborate with store leadership and associates to enforce policies and procedures.
•Escort associates or customers to their vehicles upon request.
•Report any suspicious behavior, safety hazards, or security breaches to the appropriate authorities or management.
•Utilize case management system to complete detailed incident reports, including accurate descriptions of events, individuals involved, and actions taken.
•Utilize video management system to detect and prevent unauthorized activities and complete post-incident investigations.
•Review weekly physical security related reports and respond appropriately. On occasion, conduct external theft apprehensions which are in accordance with company policies and procedures, and according to local, state and federal laws.
•Conducts interviews in accordance with local laws and company policy on customers and vendors suspected of theft, reports suspected fraud to AP Management and Investigations team as needed.
•Attend monthly Safety Team meetings to stay informed about updates, concerns, and procedural changes.
•Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
•Helps ensure associates have the tools and resources needed to provide exceptional SMART customer service.
•Prepares, completes, and maintains all case reports related to associate recoveries, Asset Protection apprehensions and Known Theft cases. Records and completes prescribed tasks in Case Management System
•Participates in court hearings, if applicable. Updates case files and maintains relationships with local Law Enforcement
•Validates physical security of the building, per company policy/procedure, throughout the day (Gates, Keys etc).
Minimum Requirements:
•High School or GED
•1 year retail, security, first-responder, or military experience (or related field)
•State-issued driver's license
•State-issued Security Guard License
Preferences:
•Bachelor’s Degree - Criminal Justice, Safety, or related security field
•2 years’ big-box retail, security, or military experience
•2 years’ experience with detailed incident report-writing
•2 years’ experience with detailed incident report-writing
•2 years’ experience in using physical security systems (CCTV, EAS, etc.)
Job Type: Full-time
Pay: $19.00 - $21.30 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Weekends as needed
Experience:
- Security, first-responder, or military (or related field): 1 year (Required)
- CCTV: 1 year (Preferred)
- detailed incident report-writing: 1 year (Preferred)
License/Certification:
- De-Escalation/Crisis Intervention Certification (Preferred)
Ability to Relocate:
- South Burlington, VT 05403: Relocate before starting work (Required)
Work Location: In person
