Job Summary:
Trane Technologiesis hiring a Collections Analyst.
The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers primarily within the Customer Centers. This position will drive collection results to achieve business unit and enterprise targets for a customer base of approximately 1400 to 1600 accounts. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maximize collections. This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business.Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Responsibilities:
- Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
- Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
- Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises. Additionally provide phone support by handling incoming calls from sales offices and customers on a variety of items.
- Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines. Recommends changes to the existing credit line where warranted
- Prepares and recommends over line approval requests and approves within their Level of Authority. Run DNB reports and call for credit references as needed to support credit decision.
- Promote, negotiate and sell automated/pre-payment options to customers.
Qualifications:
- High School Diploma required. BS/BA in Finance, Accounting, or other Business degree preferred.
- 1-3 years’ experience in collections or customer service role, manufacturing industry preferred. Related work experiences with risk analysis and receivable collection a plus.
- Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
- Must be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metrics.
Thrive at work and at home:
·Benefitskick in onDAY ONEfor youandyour family, including health insurance and holistic wellness programs that include generous incentives –WE DARE TO CARE!
·Family building benefitsinclude fertility coverage and adoption/surrogacy assistance.
·401Kmatchup to 6%, plus an additional 2% core contribution = up to8%company contribution.
·Paid time off,including in support ofvolunteerandparental leaveneeds.
·Educational and training opportunities through company programs along withtuition assistanceandstudent debt support.
·Learn moreabout our benefitshere!
Where is the work:
This position has been designated asRemote within a geography. Employees will work local remotely with the ability to travel local for meetings as needed.
Compensation:
Base Pay Range: $44,600-59,400.
This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.