At
Trane Technologies® we Challenge Possible. Our brands – including
Trane® and
Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.
Job Summary:
The position serve as the customer representative and be the voice of the customer within the organization to drive a quality culture and also influence business bottom line results by leading, delivering and reporting TK AQP activities for NPD programs and OEM/ODM programs.
Responsible for TK quality continues improvement include field quality, new product quality and OEM/ODM product quality, addressing quality matters to advocate Customer Satisfaction at a global level for the SBU.
Responsibilities:
- Serve as core team member in NPD project team on new product development to lead AQP and PPAP activities for internal and intra-company supplied parts including Component Risk Assessments, PFMEA, Control Plans, and Process Validation, interact with Supplier Development Engineers for purchased components
- Serve as SME to review new product design and evaluate the design risk.
- Develop and ensure that NPD program goals including quality and reliability are met in compliance with specifications and standard work.
- Identify gaps and create closure plan for quality and reliability targets
- Tracking NPD quality performance after product launch, utilize various tools to evaluate the effectiveness of AQP including feedback from internal and external customers, warranty data, and traceability, etc.
- Lead NPD teams to improve the new products quality performance related to compliant investigation, CAPA (especially systems root cause and corrective action), cost reduction, and quality system excellence etc.
- Annually quality improvement planning and executive, include quality targets (Warranty COPQ/DPPM etc.) setting and quality strategy A3 developing.
- Organize monthly quality meeting with SBU leadership team to review the quality performance and drive quality improvement activities.
- Daily monitoring field quality feedback and coordinate with SBU service team to solve field quality issue efficiently.
- Actively participates with the SBU Quality organization with the development, implementation, supporting and following corporate quality policies, processes, and procedures.
- Serves as an escalation point for plant quality team when they are not able to resolve quality issues effectively or efficiently.
- Has leadership responsibility for setting expectations and providing guidance to plant quality team for the business unit.
- Coach the plant quality team to build the solid quality system to resolving and preventing customer quality issues
- Coaches peers and others in the organization to further develop and improve quality knowledge and processes.
- Contribute to OEM/ODM supplier selection decision
- Lead the OEM/ODM products quality qualification include supplier assessment and product PPAP.
- OEM/ODM mass production quality control and field quality handling.
- Portrays servant leader behavior by setting the examples for others in the organization.
Qualifications:
- Bachelor’s degree in mechanical engineering or related discipline
- 10+ years of experience in various functions of quality, manufacturing, customer relationship management, and 3+ years managerial experience
- Strong problem solving skills and proved experiences of driving things to happen
- Ability for entrepreneur thinking and strong customer relationship management skill
- Proficient in contemporary QC and QA tools such as QMS, APQP, LSS, SPC, PPAP, etc.
- Thorough knowledge of manufacturing processes, lean implementation, and Op Ex
- Excellent interpersonal skills, mentor, team player and builder
- Professional in both customer and supplier interaction
- Ability to travel up to 20% (domestic and international)
Key Competencies:
- Customer advocate; Must have a strong customer service orientation and be a proactive change agent
- Possess proven leadership skills to build and maintain a team-oriented environment, interpersonal skills with the ability to motivate; be flexible, decisive, proficient at conflict resolution, and proactive problem solver.
- Ability to identify with internal and external customers including define and describe the impact of internal customers on external customers and develop methods for engaging internal customers to improve products, process and services.
- Ability to use various tools and techniques to identify and prioritize customer needs and expectations, monitor priorities to resolve conflicting customer requirements and demands, and develop methods for managing capacity and resources to meet the needs of multiple customers.
- Self-driven quality management, initiate quality improvement projects, lead and influence team to improve.
- Must be proficient in information technology systems utilized in Quality Management Systems
- Apply and understand quality models and theories, Zero Defect mindset, basic statistical techniques, problem solving and prevention, project management and planning tools, process management and improvement tools, lean methodology and visual management
- In-depth knowledge of total quality manage systems including alignment to the Enterprise’s broader mission.
- New Product Development and Management of Change (AQP, PPAP, FMEA) applying Quality At the Source and poke-yoke methodologies
- Problem solving techniques, process improvement tools, statistical and sampling techniques, SPC, process capability, traceability, control points
- Metrology techniques such as Measurement System Analysis (MSA), calibration standards and systems, measurement error and its sources, and control and maintenance of measurement standards and devices.
- Project management and planning tools, measuring and monitoring of project activities and project documentation. Proficiency in information technology systems utilized in Quality Management Systems and process.
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.