Are you looking to make a change, to join an exciting company that is just as passionate about it’s people as it is business? When you're a part of Trane Technologies, you belong to a leading team that shares an even greater purpose – we boldly challenge what's possible for a more sustainable world.
As an Area Service Manager at Trane Technologies, your job is to lead a Service Organization consisting of 15 technicians from the Albany, NY to Putnam, NY geographic region. This role is responsible for overall client satisfaction, business financial performance per project and per organization, technician succession planning, safety protocol adherence and overall performance of the service organization. The ability to lead, prioritize and quickly react to a changing dynamic work day is a must.
Responsibilities:
- Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long term service agreements.
- Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
- Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
- Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
- Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
- Proactively use operational excellence tools (OPEX) to improve our performance both for the customer and the company.
- Visit customers on a regular basis to build relationships and provide solutions.
- Participate in local associations or groups to build external awareness and network.
Qualifications:
- Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience or minimum of 5 years management experience in the HVAC industry
- Minimum of three (3) years’ experience in managing teams of people, processes, budgets, income, and P&L required.
- Experience with MS Excel/Word and computers is required.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.