At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.
Position Summary:
EPM Regional Support Leads are part of the Strategic Reporting Systems team, which manages the global Enterprise Performance Management solution (Oracle HFM, Planning and Analytics Cloud, OneStream) for Trane Technologies, supporting over 700 users in their Actuals reporting and consolidation, as well as their Budgeting and Forecasting processes.
Regional Support Leads are responsible for the Enterprise Performance Management Customer Support, Training, Access Administration and Communication for their area of responsibility. These positions support the Finance user community and serve as the voice of the customer. They report to the manager of Customer Support.
The leads directly support the user community as the first line of user support, are responsible for developing training content and leading regional training initiatives, and they work hand in hand with the development team to execute user needs into actionable Financial System performance.
The person in this role needs knowledge of all of the Financial System applications and be able to support their user communities in hours where additional management and technical support are not available.
This role will require significant interaction within the finance and business communities. As such, they must exhibit strong collaboration, accounting/financial acumen and communication skills, and effectively engage with peers.
Key Responsibilities Include:
- First point of contact for user community (support requests, user communication and socialization of new functionality, etc.) and liaison with Total Financial Systems Team to resolve user issues and improve the user experience.
- Responsible for the voice of the customer of their respective region, and articulate user needs into actionable system improvement and new functionality as well as EPM modules and tools.
- Maintain user access in line with requests and standard practices.
- Continuously improve month end financial reporting, and processes.
- Ability to produce and support user reporting initiatives using SmartView as well as other identified technologies.
- Support standardization of sector and management reporting.
- Ensure timely completion of projects, and delivery of critical and measurable project objectives.
- Communicate effectively upstream to provide timely and accurate information and status updates to the Manager Customer Service and Strategic Reporting.
- Other key responsibilities as they are determined and communicated including but not exclusive as development support as bandwidth and work load determines.
Skills/Abilities/Experience & Qualifications:
- Bachelor’s Degree in Accounting, Finance, MIS or related field required.
- Understanding of financial processes.
- 3-5+ years of Oracle EPM (Hyperion, Essbase, Planning, FDM…) experience as a user or administrator, or of a similar solution (OneStream, …)
- Alternatively, 3-5+ years of data visualization or data analytics experience (Tableau, Oracle DVCS or similar).
- Ability to manage multiple assignments and projects with varying deadlines.
- Ability to prioritize with minimal supervision and interact with employees at all levels.
- Must be a self-starter and be able to work independently or as part of a team.
- Excellent, creative problem-solving skills.
- Experience with business process flow and cause-effect diagramming and analysis.
- Strong collaborative skills and ability to work in a dynamic fast paced environment.
- Excellent verbal, interpersonal and communication skills.
- Strong analytical and problem-solving skills.
- Strong oral and written communication skills.
- Languages: fluent English required, other language(s) a plus.
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.