About this role:Wells Fargo is seeking a Senior Fraud & Claims Operations Consultant (Senior Assistant Vice President) to join the Enterprise Internal Fraud (EIF) Detection Operations group. The EIF Detection Operations group is within the Chief Operating Office's Fraud & Claims Organization and accountable for key accountabilities within the firm-wide Internal Fraud Risk Proactive Monitoring function of employees identifying misconduct. This position is responsible for working within a queue workflow environment, which includes quality and productivity standards, conducting in-depth research on alerts based on employee activity with a high potential of misconduct. The research involves analyzing employee behavior in relation to the associated employee's business needs, considering respective policies and procedures. The research outcome determines next steps, which could be no action or referral to the appropriate group including employee relations or employee investigations. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:- Conduct in-depth research on employee activity-based alerts to understand if the behaviors seem reasonably likely to be inappropriate
- Gather and document comprehensive evidentiary materials related to employee alert
- Analyze employee activity in relation to business processes, procedures, and policies
- Handle highly confidential information with professionalism and confidentiality
- Exercise independent judgment and provide analysis of findings based on in-depth review of policies and procedures
- Document findings, which could be used for audits, investigations, or reviews
- Interact with Internal Fraud Strategy Development Analysts on developing, refining, recommending or testing new and/or existing rules/strategies
- Assist new employees with onboarding and training as a senior consultant
- Act with urgency and work independently under minimal supervision
- Conduct evaluation of moderately complex data to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses
- Lead team in key project deliverables while leveraging solid understanding of business processes
- Provide leadership within the team which could include mentoring and supporting experienced staff, acting as an escalation point, leading key projects and initiatives, or sharing technical knowledge proficiency
- Collaborate and consult with leadership to develop controls to minimize fraud and claims portfolio risk
Required Qualifications:- 4+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- Internal fraud monitoring and detection, external fraud detection, conduct management/employee investigations, conduct risk, operational risk or employee relations experience
- Research and analysis experience related to banking
- Experience researching employee activity and/or employee behavior
- The ability to conduct root cause analysis to determine why an activity took place
- Ability to handle highly confidential material in a professional manner
- Strong written and verbal communication skills
- Experience documenting findings
- Advanced investigative research and analysis skills
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Ability to be agile and shift workflow to meet business needs
- Strong process flow experience
Job Expectations:- This position may be located at one of the posted locations listed below and other locations will not be considered
- Relocation benefits are not available for this role
- Visa sponsorship is not available for this role
Location: - 2800 S Price Rd Chandler, AZ
- 1525 W W T Harris Blvd, Charlotte NC
- 801 Walnut St Des Moines, IA
- 7711 Plantation Rd, Roanoke, VA
Posting End Date: 19 Jan 2025
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
