Assist the branch leadership in overseeing the daily operations of the facility and safety compliance. Display superior customer service that meets each customer’s unique set of delivery and installation requirements.
Essential Job Duties and Responsibilities
- Ensure drivers are compliant with their pre trip DVIR and coach as needed
- Serve as subject matter expert in DOT safety; train and coach drivers in DOT requirements and compliance
- Serve as subject matter expert in internal safety procedures and coach drivers
- Conduct job site inspections and load checks
- Lead weekly safety meetings
- Manage and prevent all driver HOS violations
- Inspect equipment to ensure compliance with internal, state, and federal safety standards
- Manage preventative maintenance for delivery vehicles and forklifts
- Communicate with customers throughout delivery process; manage customer satisfaction
- Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel
- Efficiently route delivery of products; Oversee the dispatching of trucks for timely and accurate delivery of product to worksites
- Oversee that orders are loaded and unloaded for the vendor or customer promptly
- Assist or directs warehouse personnel in loading and unloading trucks using forklift
- Other duties include order processing, day-end balancing, and assisting with all other areas of running the branch.
Education and/or Experience
- One to two years’ related experience and/or training; or equivalent combination of education and experience.
Skills/Specialized Knowledge
- Personal/Motivational
- Integrity – Maintains social, ethical, organizational, and departmental norms.
- Attention to Detail – accomplishes total tasks, showing concern for all areas, no matter how small.
- Initiative – influences events, self-starts, originates action and goes beyond what is necessarily called for.
- Practical Learning – assimilates and applies new information.
- Tolerance for Stress – performs under pressure.
- Customer Service Orientation
- Customer Awareness – look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
- Company Representation - serve as an extension of the Branch Manager when handling customer complaints.
- Can-do Attitude – Take personal responsibility for the successful completion of each task.
- Interpersonal
- Adaptability – maintains effectiveness with varying tasks, responsibilities and people
- Impact – creates a good first impression, commands attention and respect, shows an air of confidence, particularly in a sales or customer service scenario.
- Decision-Making
- Judgment – ability to define problems, collect data, establish facts, and draw valid conclusions.
- Action oriented and develops alternative courses of action and makes recommendations based on logical assumptions and information.
- Reasoning – able to apply common sense understanding to carry out instructions containing multiple variables that are furnished in written, oral, or diagram form.
- Efficiency
- Able to multi-task and handle requests from multiple sources in an accurate manner
- Has the ability to be self-organized with time and work duties.
Required Licenses or Certifications
- Certificates, Licenses & Registrations – Must have a valid driver’s license with a clean driving record.
Other Requirements
- Language Skills – Can read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Must have the ability to write reports, business correspondence, and procedure manuals. Possess the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Mathematical and Computer Skills – Ability to calculate numbers and amounts such as discounts, interest, commissions, proportions, percentages, etc. Must possess general computer skills and a basic understanding of Microsoft Office Products.
- Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear.
- The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and outside weather conditions.
- The noise level in the work environment is usually moderate.
Job Location:
Suncoast Roofers Supply - Tampa14212 N. Nebraska Ave Tampa, FL 33613
Equal Opportunity Employer.
Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
