Job Description:At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
About this role:Wells Fargo is seeking an
Associate Technology Business Services Assistant supporting the
Contact Center Operations Group within
Consumer, Small & Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external careers site at www.wellsfargojobs.com .
In this role you will:- Be responsible for recording inquiries as well as repair and service requests
- Interact with immediate team on basic information related to routine tasks
- Interact with internal and external customers regarding any technical issues in their processes
- Perform routine operational and customer support tasks related to technology
- Receive direction from supervisor and escalate questions and issues to more experienced individuals
- Support the technology team in providing solutions to the internal partners and external customers for any technical issues in their respective functional area
- Track service request status and follow up with the client to ensure client satisfaction
Available location: Preferred location listed below. Relocation assistance is not available for this position.
- 1510 Arden Way, Sacramento, CA 95815
Available work shifts: Shift will be assigned, and is subject to change, based upon business needs.
- 8:30 a.m. - 5:00 p.m. PT, Friday-Tuesday
- 1:00 p.m. - 9:30 p.m. PT, Friday-Tuesday
- 9:30 p.m. - 6:00 a.m. PT, Sunday-Thursday
Required Qualifications:- 6+ months of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- Ability to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projects
- Ability to exercise independent judgment to identify and resolve problems
- Ability to interact with integrity and a high level of professionalism with all levels of employees including management
- Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to provide strong customer service while listening, eliciting information efficiently, and resolving technical issues
- Ability to troubleshoot, and resolve, common computer software problems
- Ability to work effectively in an individual and team environment, across all organizational levels, where flexibility, collaboration, and adaptability are important
- Advanced collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
- Advanced communicating and presenting complex information to multiple levels of the organization skills
- Advanced organizational skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills with demonstrated experience engaging and influencing stakeholders
- Experience delivering results in a fast-paced and deadline driven environment
- Experience with desktop, laptops, PCs, and telecommunications technology
- Experience navigating multiple computer monitors, and screens, while working on the phone
- Experience providing technology production support including troubleshooting for intranet and/or web internet applications
- Experience within customer service and/or call center environments
- Experience with Wells Fargo Consumer, Small & Business Banking Operations (CSBBO) processes and procedures
- Advanced Microsoft Office (Excel, LiveMeeting, Outlook, PowerPoint, SharePoint, Teams, Word) skills
- Experience with Wells Fargo programs, systems, and tools such as: Customer Information View (CIV), HOGAN, Jabber, GAX, Real Time Stats, ServiceNow, SharePoint, Splunk, and Universal Soft Phone
Job Expectations:- Adhere to standards outlined with written policy as well as applicable State and Federal regulations
- Ability to work nights, weekends, and/or holidays as needed or scheduled
- Flexibility to work in a 24/7 environment
- Must be able to attend full duration of required training period
- This position is not eligible for Visa sponsorship
- Willingness to work on-site at stated location on the job opening
IMPORTANT INFORMATION: - AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
- Once your application is received, Wells Fargo will make initial contact with you via e-mail
- Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
- If your contact information has changed, please update prior to applying to this position
- Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$20.00 - $25.14
Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:19 Jan 2025
* Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
