What does a successful Senior Partner Manager II do at Fiserv?
As a successful Senior Partner Manager II, you will lead a team acting as an extension of our client’s business representing Fiserv. You will be accountable for a client segment’s strategic and operational outcomes.
What you will do:
- Provide consultation and cross-functional leadership to Fiserv support teams and manage the overall day to day relationship.
- Develop strategies, processes and people to effectively manage the client segment
- Develop a trusted partner relationship with client segment stakeholders and executive sponsors
- Lead and develop a Partner Management team that manages the client relationship by providing consultation and leadership to drive strategic and operational outcomes
- Develop and implement effective strategies and processes to manage client segment
What you will need to have:
- 5+ years experience building productive and profitable working relationships with clients
- 3+ years experience with ensuring the timely and successful delivery of our solutions according to client needs and objectives
- Ability to identify new revenue streams, including product and professional services
What would be great to have:
- Bachelor's degree in business, marketing, technology or a related field, or an equivalent combination of education, work and/or military experience
- Experience with verifying accurate and up to date documentation of the client architecture and processing environment, product matrix and custom processes
- Experience facilitating the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
- Ability to lead critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training and developing/maintaining standard operating procedures
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