A minimum of 15 years of progressive experience with 10 years in senior service transformational experience within multi-billion revenue organizations.
Experience working in matrixed, high-influence models leading large scale teams/groups of professionals and managing operations in a distributed organization.
Experience with IT Service management (ITSM) and Lean 6 Sigma or similar optimization strategies
A bachelor’s degree in technology (computer science/engineering), business administration or a related field is required. An advanced degree is highly desirable
The performance and personal competencies required for the position:
Thought Leadership: Strong business acumen and executive presence. Understand all parts of the organization, and
their interdependencies and apply that knowledge to influence strategy and make
decisions.
Setting Strategy: Quickly build a track record of thinking beyond the technical function to the broader, big-picture
strategic needs of the company. Develop the functional organization’s vision, translating it into
both short- and long-term plans. Create effective strategies and business plans to focus IT on the
key business priorities. Consider the long-term consequences and implications of actions and
decisions for the organization. Provide strategic direction by assessing and managing the risks and
opportunities associated with industry trends.
Executing for Results: Sponsor continuous improvement programs, recognizing opportunities to simplify organizational processes and create efficiencies. Anticipate and ensure that the appropriate resources and
structures are in place to support short- and long-term business goals. Create effective
metrics to support fact-based opinions and drive results.
Leading Teams: Ensure current and future organizational talent needs are met by leading in recruiting, hiring, developing, coaching, and mentoring others. Create a high-performance culture by clearly communicating high expectations and regularly evaluating others’ job performance against specific standards. Motivate teams by leading by example, actively rewarding strong performance and recognizing their efforts.
Building Relationships and Using Influence: Leverage outstanding interpersonal skills to build effective relationships with internal and external stakeholders. Communicate and interact effectively with others by collaborating and cooperating, even with those holding divergent and/or opposing views and goals. Model respect to people from all backgrounds and organization levels, by seeking and including different thinking styles, cultures, and perspectives.
Financial Management: Effectively manage information security budgets and demonstrate financial acumen.