What does a Sr. Product Manager do at Fiserv?
The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools.
Fiserv is hiring for a Senior Product Manager to join our growing team. This Senior Product Manager will manage and deploy a dedicated team of Engineers, Designers, and Product Operations associates to ensure restaurant operators have an exceptional experience interacting with BentoBox products. This is a high-leverage role that will have a significant impact on our ability to deliver value to restaurants and will include partnership stakeholder management throughout Fiserv.
What You’ll Do
Shape and define the product’s roadmap through fact-based decision-making
Track and communicate product plans, trade-offs, and results to a wide range of audiences
Drive customer research in order to identify pain points and collect usability feedback
Make smart decisions based on product metrics and data
Collaborate with Product Design to prototype and test new user experiences
Lead agile development ceremonies with your embedded and dedicated engineering and product design teams
Coordinate with Product Operations and Product Marketing to launch products and measure their effectiveness
What you need to have
Bachelor’s degree or higher
5 - 8 years of product management experience
Proven track record of successfully managing and shipping software solutions (product development lifecycle, value propositions, OKRs and KPIs, cross functional collaboration, and has launched an end to end go-to-market strategy)
Building and launching products that leverage machine learning (ML) and/or artificial intelligence (AI)
Experience in customer-facing reporting, primarily building impactful dashboards, insights, and benchmarking
Expertise in digital KPIs and analytics tools (i.e. Metabase, Looker, Mixpanel)
What is Nice to have
Experience working in a restaurant,
Informed opinions on the current and future states of the dining experience
Passion for creating experiences for restaurants
Clear and impactful communication style and skills
Strong Analytical Skills
Perks of Joining Us
We are an in office first organization
Competitive salary
Comprehensive benefit plans to suit your unique needs
401(k) with company match and Employee Stock Purchase Plans
Generous time off programs including paid parental leave
Holistic wellness program
8 highly active Employee Resource Groups
Professional development, growth and support
Company-sponsored volunteer days and community-building events
Opportunity to work with a passionate team making a positive impact on the hospitality community
*In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
R-10351371
