About Clover Sport & Our Mission
Clover Sport is at the forefront of transforming fan experiences in the world’s largest sports and entertainment venues. We’re building innovative products that enable seamless food, beverage, and retail commerce for millions of fans at stadiums, arenas, museums, zoos, corporate cafeterias and other large-scale venues. From in-seat ordering to concession stand purchases, our products enhance the fan journey while optimizing operational efficiencies for venue staff.
We are seeking a Product Manager to drive the next generation of solutions for Clover Sport. This is an in-office, individual contributor role, where you will collaborate with a broad range of top-notch engineers, designers, and product managers to deliver innovative and impactful solutions. The role requires a blend of technical proficiency, customer-centricity, and strong product ownership to ensure that Clover Sport continues to define the future of omnichannel commerce in sports and entertainment.
If you are passionate about redefining customer experiences, solve industry-defining challenges, and drive innovation that leaves a lasting legacy, this is your chance to lead the transformation and make an indelible mark!
What You’ll Do:
Product Ownership:
- Define and own the product roadmap and strategy for Clover Sport, ensuring alignment with business goals and customer needs.
- Drive the end-to-end product lifecycle, from ideation to market launch and post-launch optimization.
- Collaborate with engineers and designers to develop, prioritize, and execute product features that deliver exceptional user experiences.
Customer-Centric Development:
- Act as the voice of the customer, advocating for the needs of venue operators, concessionaires, and fans.
- Work closely with sports venue operators, food and beverage teams, and fan focus groups to identify pain points and craft transformative solutions.
- Partner with customer success and support teams to gain insights into product usage and adoption, translating feedback into actionable requirements.
Data-Driven Decision-Making:
- Define and track key success metrics to evaluate the performance and impact of your products.
- Drive data-driven decisions using telemetry, analytics, and customer feedback to refine and optimize features.
- Pilot new features and functionality prior to general release, gathering early feedback and ensuring adoption.
Collaboration and Influence:
- Work cross-functionally with designers, engineers, and product managers to ensure alignment and deliver innovative solutions.
- Partner with marketing and sales teams to define the value proposition and positioning of your products.
- Collaborate with stakeholders across the organization to balance competing priorities and align on goals.
What Success Looks Like:
- Delivering innovative, fan-first experiences that enhance customer satisfaction and operational efficiency.
- Creating impactful solutions that address the needs of both venue operators and fans, driving measurable business outcomes.
- Being recognized as a key collaborator and influencer within the Clover Sports team and broader organization.
What you need to have:
- 8+ years of product management experience in an enterprise B2B or B2B2C SaaS environment, preferably in the Food & Beverage and/or Sports & Entertainment industries.
- Experienced in product roadmap planning, go-to-market strategies, and managing end-to-end product releases.
- Proven experience in defining, developing, and launching products in an Agile environment.
- Skilled in market research and analysis to gather insights, identify trends, and uncover opportunities for product success.
- Strong technical aptitude with the ability to collaborate effectively with engineering teams.
- Experience with third-party integrations and APIs, especially in omnichannel commerce solutions.
- Demonstrated ability to drive data-informed decisions and leverage analytics to measure product success.
- Exceptional skills in stakeholder management, collaboration, and communication, with a customer-first mindset.
What is nice to have:
- Familiarity with arena operations, food service management, or large-scale event management.
- MBA or a similar graduate degree is a plus but not required.
*In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
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