Position Overview
We are seeking an experienced and strategic Chief Operating Officer (COO) to join their leadership team. This executive-level role combines operational management with leadership insight and needle-moving projects, ensuring smooth and efficient business functions while providing high-level strategic and forward-looking input and directives. This person reports directly to the CEO and oversees all non-legal operations including human resources, finance, administration, marketing, physical plant and technology as well as provides management and operations guidance to members of the legal team. The ideal candidate is an adaptable and results-oriented professional who thrives in a fast-paced, fast-growing environment and is dedicated to driving the firm’s revenue and profit through systems and people leadership.
Key Responsibilities
Leadership & Strategic Planning
- Partner with the firm’s CEO to develop and implement the Business Plan, Budget and Strategic Calendar ensuring alignment with growth, revenue and culture goals.
- Lead the development of staffing, operational systems, and strategic projects ensuring alignment with firm priorities.
- Drive annual planning, quarterly reviews and continuous evaluation of the firm’s operations.
- Oversee non-attorney staff management, including coaching, performance evaluations and professional development with direction to Managing Partner or Executive Counsel regarding legal team performance.
- Schedule and lead leadership meetings, quarterly reviews and performance management sessions.
Human Resources Management
- Manage recruitment, hiring, onboarding, and performance evaluations for staff, ensuring role clarity and growth opportunities.
- Develop and enforce firm-wide personnel policies in compliance with legal standards.
- Collaborate with Human Resources/Office Manager in all people leadership endeavors, maintaining employee records and ensuring compliance with employment laws.
- Ensure all staff, including attorneys, are meeting professional development and growth targets.
- Design and coordinate with Human Resources regarding compensation plans, benefits, and employee relations in coordination with the CEO and CFO.
Business Systems Administration
- Lead the development and continuous improvement of business systems related to marketing, sales, case intake, billing, financial management, human resources and risk management.
- Maintain thorough documentation of business systems, ensuring accessibility, implementation and regular audits for efficiency, application and effectiveness.
- Implement firm-wide procedures for risk management, data security and compliance.
- Collaborate with leadership to optimize workflow processes, including case management and financial systems.
Financial Oversight
- Supervise the firm’s financial systems, including time tracking, billing, trust account management, payroll and bookkeeping.
- Assist the CFO in the development of the annual budget, monitor financial reports and provide analysis to ensure the firm’s financial health.
- Collaborate with the CFO and financial team to address budget variances and implement corrective actions as needed.
- Manage accounts payable and receivable to ensure proper financial tracking and compliance with firm policies.
Marketing & Sales
- Supervise marketing and sales teams/vendors, ensuring effective execution of campaigns, lead generation and client acquisition strategies.
- Monitor and analyze key performance indicators (KPIs) for lead generation, sales conversions, and client engagement to optimize ROI.
- Maintain ongoing communication with external vendors and evaluate marketing effectiveness.
Key Competencies
- Leadership & Communication: Strong interpersonal and communication skills with the ability to lead teams, negotiate and resolve conflicts.
- Financial Expertise: Comprehensive knowledge of financial management, including budgeting, accounting, and cash flow specific to professional services operations.
- Human Resources & Compliance: In-depth understanding of HR best practices, employment law, performance management and employee development.
- Technology & Process Optimization: Proficiency in business systems and technology solutions to improve operational efficiencies.
- Project Management: Demonstrated record of success and value delivery on time and under budget for both internal and external stakeholders.
Qualifications
- MBA required
- Significant COO or VP of Operations experience in professional service firm operations with a strong background in overseeing business functions.
- Demonstrated record of success leading people; Formal certifications in HR from HRCI, SHRM or comparable organization a plus.
- Project Management certification and applied experience.
- Experience in legal field is a plus but not required.
Company Culture & Values
Our client is committed to fostering a culture of integrity, collaboration, excellence and growth. They prioritize client care, employee well-being and the creation of a supportive work environment that encourages professional and personal growth. Our client values open, candid communication, accountability and continuous improvement, striving to be a firm that is not only highly successful, financially, but also dedicated to creating a positive impact on our team and clients.
Foxtrot is dedicated to building a culture where every team member feels valued, respected, and empowered to grow. We believe diversity of thought, experience and background enriches our team and drives innovation. Your unique perspectives will be a vital part of our continued success.
Job Type: Full-time
Pay: $125,000.00 - $185,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Huntsville, AL 35801