Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do
- Translate complex and ambiguous problems into clear and actionable strategies and solutions
- Communicate effectively with clients and stakeholders, using storytelling and visualization techniques to convey project planning and related insights and recommendations
- Comfort working in a fast paced, rapidly changing environment
- Facilitate meetings with internal and external teams, documenting, and tracking action items to completion as applicable
- Collaborate with internal and external teams to develop, review, and submit deliverables
- Track and report on the team’s progress, identify and implement process improvements, and ensure functional solutions meet quality standards
- Support efforts to conduct training needs assessments to identify skill gaps and training requirements for different user groups
- Gather and document training requirements, ensuring alignment with business objectives and project goals
- Develop and maintain detailed documentation, including training needs analysis reports, training plans, user manuals, and other training materials
- Support the design and development of training curricula, materials, and resources, ensuring they meet the identified needs
The team
Deloitte’s Government and Public Services (GPS) practice - our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Required:
- Bachelor’s degree
- 2+ years of consulting and/or industry experience
- Experience with Data(Data (Analytics, Big Data, Insights)
- Ability to work independently
- Professional oral and written communication skills
- Strong problem solving and troubleshooting skills with experience exercising mature judgement
- Excellent teamwork and interpersonal skills
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain the required clearance for this roleAbility to travel 20 - 50% based on the clients and industries you serve
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
