Overview
Job Description: The Billing Specialist I is responsible for delivering the best invoicing experience possible to ABM clients, from invoice creation to distribution. In this role, you will develop a solid understanding of ABM business model while handling a high volume of transactions, working directly with internal and external clients to ensure their billing needs are addressed. This is a key role within the Quote-to-Cash group. Ability to learn quickly and adapt is fundamental to the success of this role.
Job Duties:
- Ensure invoicing is done accurately and timely for the portfolio of business under your responsibility, which includes but is not limited to:
- Entry level biller : Tag or Fixed-Fee bill types
- Generate invoices from our work order system or from BUS (Billing Utility System)
- Review invoices for accuracy and process invoices in designated ERP system
- Delivery of invoices to client via email, portal upload, or snail mail
- Process credit memos and/or credit & rebills as required for invoice revisions
- · Effectively communicate with Operations with intention to answer questions regarding revenue and resolve/notify of billing issues and exceptions that could prevent from an accurate and timely invoice to the clients
- Research billing issues by going through prior period invoices, and reaching out to various players within the company to help resolve discrepancies
- Retrieve various billing documents & support needed for quarterly audits
- Daily monitoring of ServiceNow portal for various ticket requests issued to the assigned billing team
- Ad-hoc projects, as needed
Minimum Requirements
- High School Diploma or equivalent GED required; Associate’s degree or above preferred, but not required
- Minimum 2 years of experience in Billing or Accounting related position, or intern to 1 year experience and recent college graduate with a focus on Accounting, Finance or Business
- Experience with Audit, SOX and Compliance requirements is a plus
- Experience with invoice delivery via customer web portal is a plus
- Experience with large ERP systems, preferred JDE and Oracle Financials
- Excellent oral and written communication skills
- Strong sense of urgency for addressing internal and external customer needs
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management
