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Identity Operations Technician

MetLife • Full-time • Cary, NC, US • $63.90k - $85.20k / year • 4m ago

Location(s)

Posting Location: Cary, North Carolina

City/Cities

Cary

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Posted Date

08-Jan-2025

Job ID

5986

Description and Requirements

The Team You Will Join

Seeking an experienced candidate for IT Operations Technician, Identity Operations.

The Opportunity

The IT Operations Technician is responsible for global Identity Access Management in a fast-paced environment that supports MetLife critical and legacy systems, leveraging modern automation, RSA, Mainframe, Entra, Active Directory, multiple intake systems and sources.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

Create and provision IDs for multiple OS environments, applications and remote access (RSA & Entra MFA).
Monitor multiple intake systems (group mailboxes, request forms, etc.) for reported access requests and issues.
Troubleshoot and perform root cause analysis of ID and access incidents.
Support audit and reporting requirements.
Create, update, maintain procedures and process documentation. Train junior team members.
Develop\Coordinate Automation of manual tasks.

What You Need to Succeed (Required Qualifications)

2+ years of experience in an IT Operations, ID Administration or IAM support role.
Basic to intermediate level understanding of Active Directory Administration.
Experience with ID provisioning tools and request systems (e.g. Service Now, SailPoint, etc.).
Excellent communication skills, both written and verbal: ability to build effective partnerships with peer groups, vendor staff, etc.
Strong problem-solving skills and attention to detail.
Ability to multi-task effectively and be able to work in an open, collaborative environment to support both individual and team objectives.

What Can Give You an Edge (Preferred Qualifications)

Bachelor’s degree in computer science, Information Systems, or related field. 4+ years of equivalent work experience required in lieu of degree is acceptable.
Scripting (PowerShell, Java, Python or similar).
Familiarity with Mainframe RACF\TSO ID and Dataset provisioning.

The salary range for applicants for this position is $63,900 - $85,200.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

$63,900 - $85,200

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