The Customer Service Representative engages with customers to provide product information, ensure customer satisfaction, and resolve customer conflicts. The CSR works closely with all departments from outside Sales teams, production, and shipping to ensure a next level customer experience.
- Create solid customer relationships and satisfaction through effective and timely resolution of a variety of customer issues.
- Receive phone calls and handle questions and inquiries with speed and professionalism
- Escalate issues to appropriate department or personnel as needed
- Interact with customers to provide timely and accurate information about products, order status, inventory, shipping, and production
- Receive, process, and verify the accuracy of orders by entering data into SAP system
- Identify trends in customer satisfaction or dissatisfaction and report them to management
- Partner with Regional Sales Managers (RSMs) to support customer needs and meet and exceed customer service expectations
- Provide support and planning for sales functions.
- Respond timely and accurately to inquiries of price, availability, stock replenishment, order fulfillment, etc. during initial call/emails. Quote system pricing or use limited pricing guidelines provided by management. Engage Tech Service, Operations, and Logistics if/when the inquiries warrant.
- Reporting and data collection
- Other duties as assigned by department manager.
- Bachelor’s degree or associate degree preferred
- 3-5 years’ experience in inside sales, customer service and/or a related manufacturing
- SAP or similar Oracle, IBM, Microsoft, Salesforce knowledge is preferred.
- PC literacy is required (Microsoft office suite)
- High level attention to detail in a manual data entry environment.
- Strong interpersonal and communication skills
- Ability to prioritize, manage, and complete multiple tasks simultaneously - both for immediate resolution and long-term projects.
- Ability to maintain calm and to control or calm customers during high stress or high complaint situations.
- Ability to change priorities quickly and calmly while continuing with standard daily activities
- Ability to work independently as well as with team members and without direct supervision.
- Must be able and willing to work overtime and be flexible with hours where required.
Please complete the following PI Assessment:
https://assessment.predictiveindex.com/CFCP/fd0fc400-817e-4253-8c78-9165794e55e2?type=candidateba
EEO Statement
Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.
Job Type: Full-time
Pay: $59,322.00 - $74,142.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to Commute:
- Chesapeake, VA 23321 (Preferred)
Ability to Relocate:
- Chesapeake, VA 23321: Relocate before starting work (Required)
Work Location: In person