Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following: In-office locations: Atlanta, GA, USA; Austin, TX, USA; New York, NY, USA; Durham, NC, USA; Raleigh, NC, USA; Reston, VA, USA.Remote location(s): Florida, USA.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in a customer-facing role, such as sales, customer success, or account management.
- Experience driving technology and digital transformation programs for external customers utilizing cloud-based software solutions.
- Experience supporting enterprise customers in IaaS, PaaS or SaaS, and creating roadmaps with customer stakeholders.
Preferred qualifications:
- Master's degree.
- Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations.
- Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
- Experience translating business requirements into technological solutions.
- Experience collaborating with channel partners and global systems integrators, as well as knowledge of the Google Cloud ecosystem.
- Excellent communication, presentation, problem-solving, and management skills.
About the job
Our Customer Success team works with customers to help them adopt and drive business value from Google Cloud Platform (GCP) solutions, building customer relationships and ensuring that they are able to maximize their investments in Google Cloud.
As a Customer Success Manager (CSM), you will be responsible for protecting our customer base and be a key contributor to the overall success of Apigee and its financial metrics. You’ll partner with customers to develop a plan that aligns their business needs to success accelerators: organizational, program, change management and technical strategies designed to reduce time to value for Google solutions.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $93,500-$138,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google.
Responsibilities
- Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
- Guide customer stakeholders through the changes needed to unlock the full value of Apigee, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
- Partner with customers to identify success services that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and metrics.
- Drive the successful onboarding and adoption of Apigee for a portfolio of accounts.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.
