Join our Team of Employee Owners!
Why work for a company when you can own it?
Siewert Equipment, a Division of Cummins-Wagner Co. Inc., specializes in the sale and service of pumps, heat exchangers, boilers, water heaters, cooling towers, and air compressors. With offices throughout upstate New York, Siewert Equipment has been New York State’s premier distributor of pumps, mixers, blowers, and process equipment for over 67 years.
Job Title: Service Supervisor
Department: Rochester Shop
Location: Rochester, New York
Reports To: Assistant Service Manager
Job Overview:
The Service Supervisor oversees and assists with all Service Technician functions, assists the Assistant Service Manager & Coordinators with daily operations, and works with Service Management in support of department performance, growth and development. This is a key role in a dynamic work environment and includes responsibility for service estimating, planning, scheduling, project management, quality workmanship, safety, training, teamwork, and customer relations. This position requires an experienced and motivated professional with a high degree of technical and administrative skills with ability to drive and develop our service & repair business. Essential characteristics include excellent communication & supervisory skills, computer proficiency, ability to oversee multiple projects, and reasonable flexibility for travel and overtime.
Our most successful Service Supervisors:
- Possess superior communication, analytical, and organizational skills
- Exhibit goal-oriented behaviors and time management principles
- Apply extensive attention to detail to all tasks
- Exude a customer-focused attitude
- Have the ability to resolve problems as they arise
- Possess a High School Diploma, or equivalent
- Proficient with mobile devices and computers; advanced proficiency with Excel preferred
- Technical education or equivalent training and experience
- 5+ years’ experience with maintenance and repair of pumps or other types of rotating equipment.
- Supervisory experience preferred
- Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted
- Must maintain an active driver’s license with a clean driving record
- Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility:
- Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and trouble-shooting of pumps, blowers, motors, and controls
- Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring inspection findings and repairs are well-documented and performed
in accordance with department policies and objectives
- Preparation of inspection & repair reports and assist with repair estimates & quotations
- Coordinate with partnering companies for services in areas such as metal machine & fabrication, electric motors and controls, vibration analysis, and crane & rigging services
- Build & nurture relations with the sales team, customers, and principals, and do so with responsible utilization of service resources to balance customer satisfaction and company profitability
- Provide Service Technicians with the proper training, certifications, tools & other resources required to perform assigned work in a safe, quality, and cost-effective manner
- Maintain a clean, organized & professional work environment to include shop, warehouse, office, vehicles, and job sites
- Facilitate & document frequent “toolbox” type meetings with emphasis on safety, workmanship, training, and examples of extraordinary service
- Accuracy and timeliness of technician timesheets and expense reports
- Assist with improvement of and compliance with quality procedures and typical practices.
- Employee training and development to improve department capabilities and versatility
- Flexibility to work overtime & weekends as required
- Reasonable travel as required
- Perform all other duties as assigned
Siewert Equipment, a Division of Cummins-Wagner Gives Back to Employees:
- Employee Stock Ownership Program
- Bonus Program
- Tuition and Certification Fee Assistance
- 401k Match
- Flexible Spending Account
- Comprehensive Health Insurance
- Life Insurance
- Long-Term Disability Insurance
Our History:
Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985.
Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
- As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.
