Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their needs are met. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to analyze and resolve issues efficiently.
Responsibilities
- Provide outstanding customer support via phone, email, and chat.
- Assist clients with inquiries regarding products and services.
- Perform data entry tasks accurately and efficiently.
- Analyze customer issues and provide effective solutions.
- Communicate clearly with clients to ensure understanding of their needs.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to enhance client services and improve processes.
- Handle sales inquiries and promote additional services when appropriate.
- Follow up with customers to ensure satisfaction and address any concerns.
Experience
- Previous experience in a call center or customer support role is preferred.
- Strong data entry skills with attention to detail.
- Proficiency in English
- Familiarity with computerized systems for managing client information.
- Excellent communication skills, both verbal and written.
- Ability to analyze situations quickly and provide appropriate solutions.
- A background in sales or client services is advantageous.
Join us as we strive to deliver exceptional service to our clients while fostering a positive work environment for our team members. If you are passionate about helping others and have the skills we seek, we would love to hear from you!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
Ability to Relocate:
- Roxboro, NC 27573: Relocate before starting work (Required)
Work Location: In person
