This is not a work-from-home position and is located in Altamonte Springs, Seminole County, Florida. Please do not apply if the commute is inconvenient for you.
Please submit a professionally reviewed resume you have written detailing your work experience. Indeed generated resumes will not be considered.
Blacktip is a Microsoft Modern Work Partner assisting medium-size businesses in their efforts to bring the latest technology to their organizations using the M365 Cloud family of products. If you are passionate about IT and want the opportunity to expand your experience with M365 Cloud, Windows Server and Cisco network administration, Blacktip is the place to grow.
Job Description: We are looking for a Microsoft 365 Support Specialist to join our team and play a pivotal role in managing, optimizing, and supporting our organization's Microsoft 365 environment. As a Microsoft 365 Support Specialist, you will be responsible for ensuring the seamless operation of Microsoft 365 applications, including but not limited to Microsoft Teams, SharePoint, OneDrive, and Exchange Online. Your expertise will help drive productivity, collaboration, and efficiency across the organization.
The ideal candidate has a minimum of 5 years of IT systems administration experience.
Common daily M365 and network support tasks include:
- Managing M365 services such as Windows Server, Azure Active Directory / EntraID, Exchange Online, SharePoint, Teams, and OneDrive, user accounts, permissions, and security policies.
- Develop and manage user accounts, groups, and licenses.
- Implementing and maintaining security measures to safeguard data and applications using Microsoft Defender, Intune, Lighthouse and other Microsoft security tools.
- Support: Providing technical support and troubleshooting issues on Windows and macOS machines.
- Backup and recovery: Managing backup solutions and restoring data when necessary.
- Experience with Microsoft data management and security solutions, Power BI and PowerShell programming.
- Installing new technology including applications, operating system updates, devices, peripherals and more.
- Onboarding and offboarding users (macOS, Windows, email accounts, and more).
- Diagnosing network outages and supporting network equipment.
- Drive the organization towards cloud best practices and supporting technologies to enable such capabilities as DevSecOps and AI.
- Deep knowledge of Microsoft Cloud Adoption Framework for Azure and Zero Trust deployments.
- Experience with Windows Server setup, configuration, and administration.
- Manage and maintain the Microsoft 365 environment, including Teams, SharePoint, OneDrive, and Exchange Online.
- Provide technical support and troubleshooting for Microsoft 365 applications and services.
- Implement and enforce security policies and compliance standards within the Microsoft 365 platform.
- Monitor system performance and ensure the reliability and availability of Microsoft 365 services.
- Stay updated on new Microsoft 365 features and updates, and provide recommendations for adoption.
- Develop and deliver training sessions for end-users to maximize the use of Microsoft 365 tools.
- Create and maintain documentation for configurations, processes, and best practices.
- Regularly earn Microsoft certifications in support of continuous education.
Applicant must hold three or more of the following:
- CompTIA A+
- CompTIA Network+
- CompTIA Cloud+
- Apple Certified Support Engineer
- Microsoft MS 900
- Microsoft MS 700
- Microsoft 365 Certified Enterprise Administrator Expert
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Any Microsoft Azure certifications
- Any Cisco Systems network certifications
Blacktip offers competitive health benefits and a 401(k).
Job Type: Full-time
Pay: $80,000.00 - $85,000.00 per year
Benefits:
Compensation Package:
Schedule:
Experience:
- IT System administration: 5 years (Required)
Ability to Commute:
- Altamonte Springs, FL 32714 (Required)
Work Location: In person
