Prudential’s Group Insurance (GI) National Account Organization (NAO) Account Management team is seeking a National Account Manager who will be responsible for establishing and maintaining cooperative relationships with customers, brokers, consultants, and internal business partners—resulting in increased sales revenue, customer persistency, and customer satisfaction with existing Group Life & Disability National Account cases. This position also entails working closely with our Account Executives in executing customer-specific business plans that are linked to Group Insurance goals and objectives. Some travel is required. Daily activities include but are not limited to:
• Business Development
• Coordinating Marketing, Sales, and Support service for assigned accounts
• Possessing an understanding of your assigned customers’ requirements and initiating actions that maintain high levels of customer satisfaction
• Proactively partnering with internal contacts to facilitate timely resolution of issues or problems presented by customers and/or brokers
• Presenting products, services, and plan design information to meet customer needs
• Addressing customer questions and concerns regarding any aspect of our product offering Talent Management
• Providing guidance to junior staff
Qualifications:
• 2-3 years’ experience in Group Insurance and benefits
• Customer management experience (preferred)
• Experience in Group Insurance underwriting or financials (a plus)
• Strong customer service focus • A detail-orientated individual with strong analytic, organization and time management skills
• Excellent communication skills
• A solid knowledge of Prudential’s Group Insurance product and services
This is a hybrid role.
