Expected Hours to Work: Monday – Friday, 7:30am – 4:30pm with evenings and weekends on-call
Position Summary:
To provide service and maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high- quality experience. Inform and educate the customer of maintenance agreement options, accessories, and work on generating additional leads for the business.
Responsibilities:
- Always maintain professional appearance and attitude
- Arrive at jobsite at scheduled time and location as dispatched
- Relocate from one jobsite to another jobsite as dispatched during the workday
- Report to dispatcher when arriving and leaving jobsite
- Operate company vehicle safely, obeying all traffic laws
- Follow instructions from supervisor and/or dispatcher and carry out in timely manner
- Report problems with company tools or vehicles promptly
- Report problems with personal tools for possible replacement
- Report problems with equipment to Service Dispatcher to expedite parts delivery
- Communicate with customers and collect C.O.D. on maintenance service visits as directed
- Ability to work staggered schedule if required
- Gather information about replacement needs and inform dispatch so they can schedule an estimate appointment
- Inform and educate customers about residential planned maintenance agreements
- Inform and educate customers on additional products or services available through company
- Inform customer of replacement options following company guidelines
- Develop basic knowledge HVAC principles
- Develop basic knowledge of service tools and testing devices
- Develop customer service skills.
- Perform filter changes utilizing filter checklist paperwork unassisted
- Develop skills to perform planned maintenance on residential gas furnace and air conditioning systems utilizing maintenance checklist
- Perform Confidence Club inspections on gas furnace, air conditioner and accessories.
- Perform basic upgrades/repairs on items found during maintenance inspection
- Perform installation of Edelman accessories
- Complete all service-related forms properly in ServiceTitan
- Attend training/ meet training requirements as set by the company
- Perform Confidence Club Inspections on boilers, heat pumps and electric heat
- Perform diagnostics and repairs on gas furnaces, boilers, water heaters and air conditioners
- On call status for emergency service as required
- Perform confidence club maintenance on RTU, and ductless systems
- Perform diagnostics and repairs on heat pumps, electric heaters, and HVAC IAQ products
- Develop basic knowledge and ability to install basic water heater replacements
- Develop basic knowledge of diagnostic and troubleshooting techniques of HVAC
- Develop knowledge of proper interpretations of testing devices
- Purchase / Maintain required tool list for Service Technician Level 3
- Other duties as assigned
Requirements:
- Must pass drug and background screens
- Valid driver’s license and insurable through company insurance carrier
- Able to communicate clearly in English both verbally and in writing
- Ability to work with tools used in the job in a safe manner
