EV Battery Field Support Advisor

General Motors • Full-time • United States • 1m ago

This role is categorized as hybrid . This means the successful candidate is expected to report to the Warren Technical Center, three times per week, at a minimum or other frequency dictated by business needs.

The Role:

Are you passionate about electric vehicles and eager to make a difference in the automotive industry? As an EV Battery Support Specialist, you will play a crucial role in supporting our dealers throughout the EV Battery and Rechargeable Energy Storage System (RESS) replacement process. Your focus on safety and quality will ensure that every step is executed flawlessly.

In this dynamic position, you will collaborate with Technical Assistance Center (TAC) Advisors and Escalation Team Members to diagnose and resolve vehicle concerns. You will also work closely with Brand Quality and Engineering teams to address new issues as they arise

. As a primary contact for your area, you will engage across Global connected Customer Experience Business Units, Field Personnel, and Leadership, making a significant impact on our operations.

What You’ll Do (Responsibilities):

Champion Safety: Support dealers throughout the RESS replacement process, ensuring safety is prioritized at every step.
Expert Coordination: Facilitate Customer Experience and Engineering teams in connecting with Dealers and Field teams as needed, ensuring seamless communication and updates.
Synchronized Communication: Keep Technical Assistance Center Cases and internal communications aligned with updates from dealers and internal teams for efficient resolution.
Field Support: Assist the Field Response Team (FRT) in coordinating efforts with dealers and Field Service Engineers (FSEs) to enhance dealer support.
Innovate Processes: Contribute to the development of business tools, processes, and documentation that streamline operations and improve efficiency.
Training Development: Support the creation and updating of training materials for Peers, Technical Assistance Center Agents, and other Customer Experience business unit teams to foster a knowledgeable workforce.
Leadership Communication: Summarize critical issues and resolutions, effectively communicating insights to leadership to drive informed decision-making.