We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Modern Work Endpoint Deployment Specialist
This role is to participate in our national team as a Endpoint Deployment Specialist and take ownership of our offerings around Microsoft’s Modern Workplace suite of solutions for key clients across North America. A strong technical skill set combined with strong customer management skills will be a key to success in this opportunity. This role will have some customer interaction, development of endpoints to help our Hypercare Solution fulfill current and future projects,
This role includes leading the construction of standard project runbooks, delivery guides and tools, training to technical and non-technical staff on certain deployment methods we are using, with a focus on Microsoft deployment and imaging tools
The Endpoint Deployment Specialist will work as a business advisor to provide timely, high quality client service to our mid-market clientele. The successful candidate will have excellent communication skills (written and oral), problem solving skills, a strong work ethic, and good client relations.
Responsibilities include:
-Deploy and configure endpoint devices to support client engagements
-Support clients with technical requests through remote tools
-Serve as a national resource and escalation point for deployment projects across all regions
-Establishing rapport and trust with key client decision makers
-Excellent verbal, written and interpersonal communication skills and ability to interact with external clients
-Ability to multi-task and manage a variety of projects at once
Basic Qualifications:
· Experience deploying, configuring, and troubleshooting endpoint hardware.
· Experience deploying, configuring and troubleshooting Windows and MacOS operating systems.
Preferred Qualifications:
· Experience in supporting and administering Microsoft 365
· Knowledge of M365 identity, productivity, collaboration, security/privacy
· Technical middle-market -scale experience with cloud & hybrid infrastructures
· Strong hands-on technical experience with Office 365 and across Office collaboration products and services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, O365 Groups
· Exposure to Power Automate, Flow, and/or Visio is a plus
· Technical breadth. Experience with cloud, hybrid infrastructures and adjacent technologies, architecture designs, migrations, and industry standards required.
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· Microsoft certifications (MS-100, MD-102, MS-101, MS-500, AZ-900)
· Experience with Microsoft Intune is a plus
· Strong customer service orientation
· Strong problem-solving skills and ability to provide hands-on technical support
· Ability to work both independently and as part of a larger team
· Willingness to travel throughout the country area as needed (15-25%)
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $60,500 - $100,100
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
