This role is categorized as remote . This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to support West Coast (Pacific Time Zone)
The selected candidate must be located in one of the below listed states:
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California
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Nevada
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Idaho
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Utah
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New Mexico
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Wyoming
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Montana
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Arizona
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Oregon
The Role:
Are you passionate about electric vehicles and eager to make a difference in the automotive industry? As an EV Battery Support Specialist, you will play a crucial role in supporting our dealers throughout the EV Battery and Rechargeable Energy Storage System (RESS) replacement process. Your focus on safety and quality will ensure that every step is executed flawlessly.
In this dynamic position, you will collaborate with Technical Assistance Center (TAC) Advisors and Escalation Team Members to diagnose and resolve vehicle concerns. You will also work closely with Brand Quality and Engineering teams to address new issues as they arise. As a primary contact for your area, you will engage across GCCX Business Units, Field Personnel, and Leadership, making a significant impact on our operations.
What You’ll Do (Responsibilities):
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Champion Safety: Support dealers throughout the RESS replacement process, ensuring safety is prioritized at every step.
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Expert Coordination: Facilitate Customer Experience and Engineering teams in connecting with Dealers and Field teams as needed, ensuring seamless communication and updates.
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Synchronized Communication: Keep Tactical Assistance Center Cases and internal communications aligned with updates from dealers and internal teams for efficient resolution.
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Field Support: Assist the Field Response Team (FRT) in coordinating efforts with dealers and Field Service Engineers (FSEs) to enhance dealer support.
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Innovate Processes: Contribute to the development of business tools, processes, and documentation that streamline operations and improve efficiency.
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Training Development: Support the creation and updating of training materials for Peers, Tactical Assistance Center Agents, and other Customer Experience business unit teams to foster a knowledgeable workforce.
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Leadership Communication: Summarize critical issues and resolutions, effectively communicating insights to leadership to drive informed decision-making.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
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The salary range for this role is ( 54,400 - 83,200). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
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Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
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Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more
Relocation: This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
