This role oversees responsibilities as CEO Ireland leading the business in the local market and Managing Director of First Merchant Processing (Ireland) DAC ensuring the governance of projects and delivery for all AIB Merchant Services business in Europe. The CEO Ireland will lead the Irish regulated branch of AIB MS.
Executive Director (PCF-1) and Chief Executive (PCF-8): The CEO will be responsible for the overall strategic direction, leadership, and management of the organization. This includes ensuring compliance with regulatory requirements, driving business growth, and maintaining high standards of corporate governance.
These responsibilities include:
Strategy & Financial performance
- Develop and present the Irish strategy to the Board in line with the Group strategy and risk appetite, including driving product and sales strategy, business development and sales activity for new and existing customers in the Irish market.
- Provide clear and effective reporting to the Irish/European Board to facilitate effective oversight and decision making, including in relation to business performance, and strategic plan.
- Assume responsible person accountability for our local regulatory license.
- Drive a detailed understanding of the Irish P&L and customer profitability and work.
Sales & Account management
- Represent AIBMS in the Irish market with existing customers, prospects, market participants, service providers and regulator (CBI)
- Lead the creation and development of high-level relationships (ideally at C level) within existing and potential customers
- Expand our footprint, promote AIBMS’s solutions and position the firm as the partner of choice for all payment platform services.
- Delivery of world class account management function to ensure successful operating and strategic multi‐layered relationships with customers.
- Own the relationship and manage the after sales process which includes coordinating the ramp-up of the required delivery and operations.
- Ensure customer satisfaction.
Proposition Design
- Work with Finance to develop win/win commercial proposals and present contracts that ensure risks are identified and mitigated.
- Ensure delivery of quality and valued service to customers both in terms of program delivery and operational service.
- Oversite of AIBMS’s client facing project delivery leads working on existing platform enhancements or new platform implementations in the market.
- Effective collaboration to ensure standards are continuously sustained and improved with the project / client delivery teams.
Culture
- Provide effective and strong leadership within the AIBMS business, in particular to the senior management team, to ensure that all staff comply with the high standards of conduct, are motivated, guided and directed to contribute fully to realising the company’s mission, vision, values, goals and objectives.
- Promote a healthy risk aware culture that reflects AIBMS Group’s values, encourages good performance and good conduct, rewards productivity and promotes good outcomes for customers.
- Promote diverse and inclusive environment in support of global Diversity and Inclusion strategy.
This role is deemed as a Pre-Approval Controlled Function role (PCF1 and PCF-8) under the Central Bank of Ireland Fitness and Probity Regulations. Commitment to adhere to the IAF Conduct Standards is a requirement for this role.
In addition to the responsibilities already mentioned, you will also be accountable for:
- Promoting and ensuring a good governance and risk management across all First Merchant Processing (Ireland) DAC business.
- Deliver effective reporting to the AIB MS Board, with a clear focus on sustainable growth and effective risk management.
- Oversee transparent relationship management of our Regulator with the upmost importance and professionalism.
- Oversight of all customer engagement resources including project management, project governance, business analysts, customer QA, technical and proposition consultants.
- Candidates must meet the Fitness and Probity Standards set by the Central Bank of Ireland, which include; Demonstrating competence and capability. Acting with honesty, integrity, and financial soundness. Undergoing due diligence checks and assessments.
R-10354090
