Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Designer, you will contribute within high-performing, cross-organizational teams by applying working knowledge and experience in the practice of human-centered design. Assists in the research, conceptualization, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design as a strategic partner by working to craft, iterate, and deliver solutions that align with member needs.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio. This position can also work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position.
What you'll do:
- Supports design team in defining business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.
- Assists in the facilitation of cross-functional human-centered design sessions and group discussions to drive shared understanding and provide design solutions
- Collaborates with team members to deconstruct moderately complex problems into a clear and achievable workstream with support and direction for decision making.
- Navigates all parts of their workstream from discovery to implementation through the development of research results, design artifacts, and prototypes.
- Participates in the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights. Works mostly self-directed to create end-to-end member experiences and documentation of work by showing skill in interaction design, visual design, and/or content design.
- Consistently and effectively presents work, articulates dependencies and communicates a clear rationale for decisions.
- Demonstrates a working understanding of human-centered and service design principles and can demonstrate relevant methods to solve discrete design problems.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
- Proven experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
- A portfolio that demonstrates working experience designing digital experiences for mobile and web-based applications.
- Facilitation, collaboration and consensus-building skills, with experience addressing cross-functional teams.
- Proven ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.
- Confirmed working understanding of new technologies and standard processes in website navigation, browsers, mobile patterns, information architecture and usability.
- Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
- Strong written and verbal communication skills, social skills, time management skills and strong attention to detail.
- Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.
What sets you apart:
- Proven experience designing user interfaces (UI) and user experiences (UX) for banking and financial services applications, specifically within the context of money movement.
- Demonstrated understanding of the complexities of funds transfer, bill pay, and remote deposit capture processes, including associated compliance and security considerations.
- Experience contributing to enterprise design systems, including the documentation of design patterns and their proper usage within a financial institution context.
- Portfolio showcasing successful projects demonstrating experience designing intuitive and secure digital experiences for financial transactions, incorporating user research and feedback.
Compensation range: The salary range for this position is: $85,040 - $162,550.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
