Trial Program Manager (PM3)

Core Responsibilities

• Build and maintain strong, collaborative relationships with all internal partners and key stakeholders across the organization to align on strategic initiatives, key goals, objectives, and success criteria of the trial program. 

• Demonstrates strong written and verbal communication & organizational skills, including exceptional attention to detail. Creates and delivers executive level presentations for various aspects of the role, including project status readouts, trial analysis, and others as necessary. 

• Creates, executes against, and monitors detailed project plans, with cross-dependencies mapped. Documents and articulates clear timeline expectations and defined roles and responsibilities.Maintain project management standards across all work including the use of various best practices.

• Facilitate meetings,manage set meeting agendas, actively guide discussions, and facilitate productive collaboration towards achieving desired outcomes, while maintaining a focused and timely meeting flow

• Drive continuous improvement through self-assessments to identify and provide recommendations to elevate the deliverables and value for the organization and our internal partners.

• Have existing, or the skills toacquire,advance knowledge of the employee trial platform (Centercode)functionality, and best practices ofproduct trial methodologies. Stay up to date with advancements in both, and plan & drive integration into existing trial processes to evolve and align with business objectives. 

• Capture detailed trial goals from business partners, and design employee and participant journeys including all communications, activities, and surveysto capture in-depth and actionable product feedback to inform partners the readiness of the go-to-market product, provide actionable feedback for improvements, and overall product sentiment. 

• Capture, define, and detailed requirements to Trial Delivery Managers based on the goals, to ensure a successful execution of trials.Maintain airtight alignment across the team members.

• Support the Trial Program Managers by consulting on, and ensuring the successful delivery of all trial design requirements. Inform Trial Program Managers, and support with informing business partners, on all functional capabilities and trial methodology best practices. 

• Produce reporting on all trial feedback by collecting, cleaning, analyzing, and interpreting the datasets to extract actionable insights that inform business decisions, by utilizing data visualization tools to present findings in a clear and compelling manner.

• Supports the management of trial portfolio including intakes, roadmap and planning, resource allocation, dashboards, and readouts to various stakeholders.

• Communicate and solution bothlogistic and product issues with trial participants during all phases of the participant lifecycle: Recruitment and onboarding, device logistics, trial activation and participation, device return and trial closure process.  

• Demonstrate curiosity, tenacity and passion for the employee experience in all your engagements.

• Other duties and responsibilities as assigned.

Required Skills:

• Critical thinking and proficiency in problem-solving and solutioning. Ability to break down complex problems into simpler ones. 

• Exceptional project management skills to effectively execute a trial from initiation to completion across the organization. 

• Strong verbal and written communication skills with the ability to tailor content with the appropriate level of detail for various stakeholder consumption.

• Strong interpersonal skills and demonstrated success in working and influencing in a cross-functional environment

• Build and maintaining strong organizational knowledge as it relates to thefunction of managing projects and cross-enterprise programs

• Hold a continuous improvement mindset through self-assessment, identifying opportunity, and implementing change. 

• Develops and maintains performance metrics to make informed recommendations for strategic decision making.

• Strong documentation skills including journey mapping, process, and solutioning flows.

• Distill and organize complex information, understanding the intendedaudience, and delivering the information appropriately.

• Self-starter that can self-manage multiple priorities and projects at a time and be adaptable to ever changing environment.

• Strong technical acumen to learn, understand, and effectively leveragetools, platforms, and systems.

• Presentation skills

• Operates in a fast-paced cross-functional environment.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.