Sales Support Coordinator I

Job Description

The Sales Support Coordinator for wholesale commissary will play a pivotal role in managing and enhancing the customer experience, providing essential sales support, and addressing operational needs. This position involves handling customer interactions, resolving issues, and coordinating with various teams, such as the warehouse, to ensure smooth operations and client satisfaction. *Working along side Field Sales Specialists in a specific territory.

Job Responsibilities

• Data Entry and Order Management: Inventory Coordination: Work closely with inventory teams to communicate on stock levels, backorders, and product availability.
• Order Entry: Handle and submit customer purchase orders to ensure timely preparation for shipment and deliver.
• Customer Satisfaction (CSTAT): Monitor and address customer issues and discrepancies, submit form to accounting for processing to address said issues and discrepancies. Improve the customer service experience by gathering feedback and implementing established process.
• Call Management: Inbound Calls: Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues.
• Outbound Calls: Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service.
• Sales Support: Quotations: Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision-making.
• Purchase Orders (PO) Research: Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability.
• Usages and Reporting: Research and submit product usage reports as required by customers, maintaining accuracy and timeliness.
• Operational Coordination: Warehouse Communication: Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns.
• Tracking Orders and Shipping Coordination: Track shipments, update customers on order status, and work with trucking partners to ensure timely deliveries.

The duties and responsibilities outlined in this job description are intended to provide a general overview of the position. However, additional tasks, projects, or responsibilities may be assigned by the manager as necessary to meet business needs. Flexibility and adaptability are key, as roles may evolve to align with changing company goals and operational requirements.

Qualifications

• Education and Experience: High school diploma or equivalent required; bachelor’s degree preferred. Previous experience in customer service, sales support, or logistics coordination is advantageous. 

• Skills: Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively. 

• Technical Proficiency: Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite). Experience with order management or warehouse systems is a plus. 

This position offers an opportunity to work in a dynamic, customer-focused environment where you can make a significant impact by ensuring customers receive top-tier support and solutions. 

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Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.