You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
The Employee Relations Consulting Director is responsible for conducting thorough, prompt and objective investigations into employee complaints that impact company leadership. They provide consultative support to company officers and HR leaders on employee relations matters that involve leadership level employees including on the topics of performance, misconduct, and policy adherence. The Employee Relations Consulting Director also drafts, reviews and updates various employment agreements and advises on reductions in force, reorganizations, leaves of absence, and reasonable accommodations.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Investigates employee complaints involving leadership level employees. Manages investigations beginning-to-end, including intake meetings, development of the investigation plan, researching the allegations, conducting effective interviews, generating investigation summary reports, developing appropriate recommendations for resolution, effectively seeking alignment on recommended outcomes, and communicating outcomes to impacted individuals.
Documents all investigation information in the appropriate case management software in a timely manner.
Serves as a subject matter expert and provides consultation and advice to leaders, HRBPs, and HR COEs regarding employee relations matters, complex areas of risk mitigation, and key conflict resolution. Provides employee relations support to leaders for officer level performance improvement matters.
Provides legal and strategic business review on proposed reductions-in-force and reorganizations. Ensures appropriate positioning of CNA in relation to compliance, risk, and business outcomes.
Drafts leadership level separation agreements and packages.
Stays current on changing, non-compete, non-solicit, confidentiality and other applicable employment laws. Periodically reviews and updates various types of employment agreements to ensure compliance with state and local law.
Provide consultation and advice on complex leaves of absence and reasonable accommodation matters.Operates as a center of excellence for leaves and accommodations matters.
Assists with special projects involving employee relations and leaves of absence matters.
Conducts miscellaneous investigatory matters as assigned. In all investigative work, conducts investigations in a professional and impartial manner within corporate guidelines and industry standards.
May perform additional duties as assigned.
Reporting Relationship
Typically AVP or above
Skills, Knowledge & Abilities
Strong fundamental knowledge of federal and state employment laws, human resources policies, and employee relations best practices.
Excellent interpersonal, verbal and written communication skills. Ability to effectively build rapport with all internal and external business partners, including senior leadership.
Strong analytical, fact-finding and evidence gathering skills.
Ability to exercise independent judgment and make sound business and legal decisions quickly and reliably.
Strong time management and organizational skills with the ability to be flexible and exercise a sense of urgency in handling multiple cases with proper prioritization.
Ability to collect and synthesize large quantities data, to recognize trends, and to develop, clearly communicate and effectively implement recommendations based on legal knowledge and risk mitigation principles.
Strong influencing skills, with the ability to keep confidentiality, build and maintain credibility, and work collaboratively with customers, peers, subordinates and company leadership.
Strong problem-solving skills with the ability to manage and resolve ambiguous, complex, and sensitive situations while providing flexible solutions.
Knowledge of the insurance industry, its products and services.
Knowledge of Microsoft Office Suite and the ability to learn and use Workday and HR Acuity software.
Education & Experience
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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com.
