Description
Software Support Analyst
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications. You will also work with developers who are updating the application, the security operations team, client system owners, 3rd party product vendors and of course, end users. Other duties include:
Provide Level 2/3 system monitoring, technical support, and process improvements for enhanced reliability.
Own incidents from triage to resolution, including escalation and post-incident follow-up.
Conduct root-cause analysis and collaborate with ITSM teams and end users to recommend solutions.
Create and maintain system documentation and Knowledge-Based Articles for support teams.
Manage priority incidents and AWS/on-premises infrastructure while ensuring KPIs are met.
What You’ll Bring to Make An Impact
Experienced with ITSM tools like JIRA, Confluence, and ticketing systems for efficient issue management.
Skilled in troubleshooting, diagnosing, and resolving application-related customer issues.
Some experience with scripting, task automation, and low-code platforms for process optimization.
Familiar with supporting and maintaining cloud-based apps (Azure, AWS) and on-premises infrastructure.
Knowledgeable in ITIL processes and adept at managing multiple activities and remote collaboration.
Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.
This role does require the successful applicant to be an Australian Citizen and holds a TSPV security clearance.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps
Original Posting:
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
