Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Collector do at Fiserv?

As an Entry-Level Collections Specialist at Fiserv, you will be an integral part of our team, responsible for managing and resolving outstanding account balances with our clients. Your primary role will be to contact clients (either manually or via an automatic dialing system), outline the debt details, and negotiate payment arrangements, all while adhering to applicable regulations and company policies and procedures.

What you will do:

• Establish rapport with clients to effectively overcome objections and negotiate payment of debts.
• Record detailed notes on all discussions and actions in the collections system or database, confirming payment agreements and finalizing each call.
• Ensure timely and accurate completion of assigned cases.
• Accurately document and escalate any issues requiring resolution.

What you will need to have:

• High School Diploma or equivalent.
• Up to 6 months of experience in collections and/or customer service.
• Previous experience working in a call center environment is preferred but not required.

What would be great to have:

• Knowledge of collections regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Prior skip tracing experience.

Compensation:

• Hourly Pay: $20.00 per hour
• Plus Incentive: Opportunity to earn additional incentives based on performance metrics and successful collections.

Perks and Benefits:

• Comprehensive Benefits Package: Including medical, dental, and vision coverage.
• Paid Time Off: Vacation days, sick leave, and holidays.
• Retirement Plans: 401(k) with company match.
• Career Development: Access to training programs and opportunities for career advancement.
• Employee Discounts: Discounts on various products and services.
• Weekday hours.
• Positive Work Environment: Supportive team culture and a chance to make a meaningful impact.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.