About this role:Wells Fargo is seeking a Lending Operations Associate Manager to lead a team of Loan Servicing Representatives in Consumer Lending as part of Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:- Supervise the daily activities of a Loan Production or Loan Servicing team to ensure timely completion, quality, and compliance in Lending Operations functional area
- Provide quality customer service to internal and external customers
- Identify opportunities for process improvement and risk control development in loan production or loan servicing activities
- Make day to day supervisory or tactical decisions related to Lending Operations functional area
- Resolve issues related to loan processing, documentation, pre-closing tasks, loan servicing activities, or underwriting under the direction of management
- Ensure compliance with Wells Fargo investor, legal, regulatory, or business policies
- Collaborate and consult with bank departments, vendors, merchants, clients, or investors
- Manage allocation of people and financial resources for Lending Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications, US:- 2+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
Desired Qualifications:- Experience meeting high production and quality standards in a fast paced, development and production support environment
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Adaptable and flexible coaching style which considers the needs and learning styles of a diverse team
- Excellent verbal, written, and interpersonal communication skills
- Ability to research and report on a variety of issues using problem solving skills
- Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
- Intermediate Microsoft Office skills
- Strong attention to details and accuracy skills
- Ability to interact with all levels of an organization
- Leadership experience including coaching, training, and mentoring
- Ability to provide strong customer service and develop customer relationships
Job Expectations:- This position is not eligible for Visa Sponsorship.
- This position offers a hybrid work schedule.
- Ability to travel 5%
Locations:- 800 S Jordan Creek Parkway, WEST DES MOINES, IA
- 1525 W WT Harris Blvd, CHARLOTTE, NC
Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.Posting End Date: 18 Mar 2025
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
